Hi, I’m
Selina Tu
Essendon West,Australia
Summary
Committed hospitality professional prepared for this role with solid track record in guest relations and service improvement. Known for collaborative team efforts and flexibility in dynamic environments. Possesses excellent communication skills and customer-first mindset.
Overview
10
years of professional experience
Work History
Vicinity Centre
Guest Experience Representative / Customer Service Desk Representative
08.2024 - 02.2025
Job overview
- Provided friendly and efficient customer assistance, addressing approximately 100 enquiries and offering information on store locations, promotions, and events per day.
- Professionally answered approximately 30 telephone calls per day and responded to customer enquiries
- Handled a handful of complaints per day and resolved issues professionally, ensuring a positive shopping experience for all guests
- Collaborated with security to maintain a safe environment and assisted with lost and found management
- Collected and recorded customer feedback to support service improvements
- Maintained a clean, welcoming guest services area and upheld a high standard of professionalism
Motivating Marketing
Content Creator
07.2024 - 11.2024
Job overview
- Developed 8-12 social media reels and posts weekly, scheduling 2 weeks in advance using Canva for multiple clients.
- Planned and organized social media campaigns using Google Sheets calendar for efficient content scheduling.
- Transcribed and reformatted 70+ pages of PDF content into Canva for visual projects, enhancing readability and engagement.
- Designed and created 2+ custom diagrams on Canva for client projects.
Managed 3+ tasks simultaneously using Asana per week, ensuring deadlines were met efficiently. - Scheduled and published 2-3 social media posts weekly using Metricool, optimizing audience engagement.
- Filmed and edited 2+ video projects for client marketing and social media campaigns.
- Created visually appealing social media posts from client-provided content, increasing brand visibility.
- Organized and analyzed 80 datasets in Excel, improving data tracking and reporting.
- Designed wedding invitations on Canva, tailored to client preferences.
- Set up and managed an RSVP guest list on Zola for 91 wedding guests, streamlining event planning.
- Learned and applied Tango for creating detailed step-by-step process guides, improving team workflows.
Prop Connect Real Estate
Office Administrator
04.2022 - 05.2024
Job overview
- Managed daily operations for a real estate rental department, ensuring 100% office functionality and smooth workflow.
- Liaised between 10+ stakeholders, including rental providers, property managers, tenants, and maintenance teams, enhancing operational efficiency.
- Handled an average of 50+ tenant interactions weekly, providing excellent customer service and resolving inquiries and maintenance requests within 24 hours.
- Coordinated property viewings, inspections, and maintenance for 160 properties monthly, optimising scheduling and communication.
- Implemented record-keeping for key distribution, ensuring 100% accuracy in tracking tenant check-ins and check-outs.
- Managed office opening and closing procedures, maintaining secure and efficient daily operations.
Paw's Up Dog Grooming
Dog Groomer Assistant
06.2021 - 04.2022
Job overview
- Thrived in high-volume, fast-paced environments, efficiently handling multiple tasks under pressure.
- Demonstrated the ability to learn and adapt quickly, mastering new skills and processes within 4 weeks.
- Handled and washed 20-30 dogs per day, ensuring a calm and stress-free experience for both pets and owners.
- Applied expert handling techniques to manage difficult or anxious pets, reducing stress and improving overall grooming efficiency.
Gold Leaf Chinese Restaurant
Waitress
12.2018 - 03.2021
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Tutti Frutti Frozen Yogurt
Casual Front Counter
11.2015 - 02.2016
Job overview
- Operated register efficiently, reducing wait times and improving customer experience.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
McDonald's
Casual Front Counter
08.2015 - 01.2016
Job overview
- Awarded 'Smiles Award' and having potential to become a Crew Trainer
Education
RMIT UniversityMelbourne, VIC
Bachelors of Design - Digital Media
12-2024
University Overview
- Graduated with Distinction
- Content Creator Internship, Motivating Marketing, 2024
RMIT UniversityMelbourne, VIC
Associate degree of Screen & Media Production
01.2021
Penleigh & Essendon Grammar SchoolMelbourne, VIC
High School Diploma
01.2017
Skills
- Data entry proficiency
- Documentation, filing and reporting
- Guest relations
- Complaint handling
- Verbal and written communication
- Strong empathy
- Detail-oriented
- Teamwork and collaboration
- Payment processing
- Microsoft Office
- CapCut
- Adobe Premiere Pro
Timeline
Guest Experience Representative / Customer Service Desk Representative
Vicinity Centre
08.2024 - 02.2025
Content Creator
Motivating Marketing
07.2024 - 11.2024
Office Administrator
Prop Connect Real Estate
04.2022 - 05.2024
Dog Groomer Assistant
Paw's Up Dog Grooming
06.2021 - 04.2022
Waitress
Gold Leaf Chinese Restaurant
12.2018 - 03.2021
Casual Front Counter
Tutti Frutti Frozen Yogurt
11.2015 - 02.2016
Casual Front Counter
McDonald's
08.2015 - 01.2016
RMIT University
Bachelors of Design - Digital Media
RMIT University
Associate degree of Screen & Media Production
Penleigh & Essendon Grammar School
High School Diploma
Hobbies and Interests
- Advertising
- Marketing
- Filming & Editing
- TV Media
- UGC / Content Creation
- Copywriting
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