Selina Jane Polly
Brisbane,QLD
Summary
Dependable and committed professional with a strong work ethic and a passion for continuous learning. Demonstrates reliability and integrity in all tasks, consistently providing assistance to team members as needed. Known for adaptability and a proactive approach to problem-solving, contributing positively to the work environment.
Overview
16
16
years of professional experience
Work History
Branch Training Officer
BSPFGL Mt Hagen Branch
Mt Hagen, Western Highlands Province
11.2022 - 07.2024
- Facilitated training programs in line with planned schedules.
- Prepare trainees for counter responsibilities.
- Conducted trainings based on needs analysis for main, hybrid, and sub-branches.
- Aided in identifying discrepancies for tellers.
- Helped branch identify and resolve all teller discrepancies following new core banking system rollout.
- Motivated team consistently for superior customer service.
- Skilled in using Flexcube and related surround systems.
- Monitored progress of trainees through observation or feedback from supervisors and mentors.
- Assessed training requirements and created corresponding programs.
- Led performance review meetings with branch managers.
Bills and Overseas Teller
BSPFGL Mt Hagen Branch
Mt Hagen, Western Highlands Province
04.2020 - 11.2022
- Handled transactions for Western Union money transfers.
- Executed telegraphic transfers for individual and corporate clients.
- Handle the verification and submission of Telegraphic Transfer orders for import payments.
- Consolidated weekly reports for Western Union and telegraphic transfer transactions.
- Processed incoming and outgoing foreign notes.
- Verified customers' identification to ensure compliance with laws and regulations.
- Verify authenticity of all import documents.
- Ensured compliance by organizing shipping documents according to regulations.
Rowing Teller
BSPFGL Mt Hagen Branch
Mt Hagen, Western Highlands Province
11.2018 - 03.2020
- Execute teller responsibilities in the absence of a teller.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled the processing of multiple cheques.
- Completed comprehensive due diligence reports for transactions exceeding K20,000.
- Performed due diligence on government cheques before processing.
- Provided exceptional customer service while accurately processing routine transactions.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Ensure branch security is consistently upheld.
Customer Service Officer
BSPFGL Mt Hagen Branch
Mt Hagen, Western Highlands Province
05.2018 - 03.2020
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Facilitated onboarding for personal and business customers.
- Handled organization and administration of all types of customer cards.
- Onboarded new and existing mobile banking customers.
- Executed branch second day reports.
- Executed comprehensive vetting procedures for customers.
- Aligned work efforts with branch KPI goals.
Head Teller
ANZ Bank MT Hagen Branch
Mt Hagen, Western Highlands Province
01.2013 - 07.2015
- Supervised bank tellers to ensure job performance.
- Examined inflow and outflow records for accuracy.
- Authenticate large monetary withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Provided customer service by responding to inquiries and resolving complaints.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
- Managed day-to-day operations of the teller line including scheduling staff members.
Priority Relationship Officer
ANZ Bank MT Hagen Branch
Mt Hagen, Western Highlands Province
09.2011 - 01.2013
- Fostered loyal relationships with ANZ's prospective clients.
- Conducted client follow-ups to confirm satisfaction with provided products and services.
- Assisted customers in opening new accounts and resolving any queries or issues they had.
- Ensured all regulatory requirements were met when dealing with clients' transactions.
- Analyzed customer feedback surveys to identify service improvement opportunities.
Proof Operator
ANZ Bank MT Hagen Branch
Mt Hagen, Western Highlands Province
08.2010 - 09.2011
- Processed company and personal cheques for ANZ and various other banks through the exchange system.
- Balanced incoming and outgoing cheque accounts daily.
- Ensured accuracy of proofs by scrutinizing them alongside source materials.
- Ensure cross-institutional account reconciliation successfully.
- Monitored system to prevent processing of stale and fraudulent cheques.
Sales Consultant
ANZ Bank MT Hagen Branch
Mt Hagen, Western Highlands Province
07.2009 - 08.2010
- Promoted range of services and products for ANZ.
- Responded to customer inquiries promptly.
- Provided detailed product information to customers, including features, prices, and availability.
- Executed market research identifying new business opportunities.
- Resolved customer complaints and inquiries in a timely manner.
- Developed sales strategies and established targets for various departments.
- Worked with fellow sales team members to achieve group targets.
Teller
ANZ Bank MT Hagen Branch
Mt Hagen, Western Highlands Province
10.2008 - 07.2009
- Balanced cash drawers on a daily basis.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified opportunities to refer customers to other areas of the bank for additional services.
Education
Bachelor’s Degree - Art
University Of Papua New Guinea
Port Moresby03.2008
Higher School Certificate -
FR PETER SECONDARY SCHOOL
Banz Jiwaka Province11.2003
High School Certificate -
WAPENAMANDA PRIMARY SCHOOL
Wapenamanda Enga Province11.2001
Skills
- Problem-solving skills
- Quick Learner
- Clear Verbal and Written Communication
- Effective team player
- Flexible to change
- Proficient in Tok Pisin
- Attention to detail
Timeline
Branch Training Officer
BSPFGL Mt Hagen Branch
11.2022 - 07.2024
Bills and Overseas Teller
BSPFGL Mt Hagen Branch
04.2020 - 11.2022
Rowing Teller
BSPFGL Mt Hagen Branch
11.2018 - 03.2020
Customer Service Officer
BSPFGL Mt Hagen Branch
05.2018 - 03.2020
Head Teller
ANZ Bank MT Hagen Branch
01.2013 - 07.2015
Priority Relationship Officer
ANZ Bank MT Hagen Branch
09.2011 - 01.2013
Proof Operator
ANZ Bank MT Hagen Branch
08.2010 - 09.2011
Sales Consultant
ANZ Bank MT Hagen Branch
07.2009 - 08.2010
Teller
ANZ Bank MT Hagen Branch
10.2008 - 07.2009
Bachelor’s Degree - Art
University Of Papua New Guinea
Higher School Certificate -
FR PETER SECONDARY SCHOOL
High School Certificate -
WAPENAMANDA PRIMARY SCHOOL
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