Selinder HOCKINGS
Parkes,NSW
Summary
Dynamic professional skilled in supervising customer service teams and managing customer inquiries. Known for exceptional communication skills and a strong focus on customer satisfaction, committed to improving service quality and team performance.
Overview
22
22
years of professional experience
Work History
Customer Service Supervisor
Coles - Parkes
Parkes, NSW
01.2012 - 02.2026
- Supervised customer service team to ensure high-quality support.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Assisted customers in selecting products to meet their needs.
- Provided product knowledge and recommendations to enhance customer experience.
- Processed customer returns and exchanges following company policies to ensure customer satisfaction.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Responded to customer questions about products and services.
- Maintained cleanliness and organization of sales floor displays.
- Performed daily opening and closing procedures according to established guidelines.
- Processed payments accurately using cash registers or point-of-sale systems.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Customer Service Representative
Target Parkes
Parkes, NSW
06.2006 - 02.2012
- Provided exceptional customer service to ensure customer satisfaction.
- Managed customer complaints and resolved issues effectively.
- Assisted customers with inquiries and product selections.
- Developed strong customer relationships to encourage repeat business.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Supported promotional events by setting up displays and engaging customers.
- Maintained a clean and organized work area at all times.
- Distributed service reminders to customers via letters, texts, and phone calls.
Retail Assistant
Kmart Parkes
Parkes, NSW
12.2003 - 03.2006
- Greeted customers cheerfully to create positive first impressions and foster a welcoming environment.
- Assisted customers with product inquiries and provided recommendations.
- Provided assistance to customers with product selection queries.
- Maintained a clean, organized sales floor to enhance the customer shopping experience.
- Managed checkout area, ensuring cleanliness and organization.
- Operated cash register and processed customer transactions accurately to ensure an efficient checkout experience.
- Balanced tills daily to ensure the accuracy of transactions.
- Adhered to safety guidelines while operating cash registers and other equipment.
- Communicated effectively with team members to ensure smooth operation of checkout lanes.
- Performed cash count-out at end of each shift and addressed all queries from customers.
Skills
- Customer service
- Team leadership
- Conflict resolution
- Product knowledge
- Training and development
- Customer relationship management
- Cash register operation
- Merchandise display
- Seasonal display setup
- Pricing adjustments
References
- Claire Dean
Store Manager Coles Orange
0487474680
clairedean09@hotmail.com
- Hope Ross
Fresh Trading Manager Coles Parkes
0411604520
hopecarberryis@hotmail.com
- Tracey Ganzerla
0437167498
cas_sard@yahoo.com.au
Timeline
Customer Service Supervisor
Coles - Parkes
01.2012 - 02.2026
Customer Service Representative
Target Parkes
06.2006 - 02.2012
Retail Assistant
Kmart Parkes
12.2003 - 03.2006