Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Seline Mustafa Akel M Mustafa

Sydney,Australia

Summary

Successful in identifying potential issues and creating impactful solutions to advance projects towards completion. Hard-working and talented team player focused on project precision and accuracy.

Overview

4
4
years of professional experience

Work History

Sales Assistant

Harvey Norman
05.2022 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.

Cashier

Harvey Norman
11.2021 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Expert

Dyson
05.2021 - 02.2022
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Cultivated relationships with key decision makers in leading retail chain accounts, achieving sustainable partnerships with retail buyers.
  • Monitored retail analytics and visual merchandising technology and adjusted.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Childcare Assistant

Self-employed
01.2020 - 01.2021
  • Supervised free play and other activities to keep children safe.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.
  • Applied positive behaviour management techniques to enhance social interactions and emotional development.
  • Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
  • Participated in staff meetings to share ideas, address challenges or concerns, and maintain a cohesive team environment.

Education

Bachelor of Accounting , Financial Planning and Taxation - Accounting

Western Sydney University
Parramatta, NSW
01.2025

High School Certificate -

Wiley Park Girls High School
01.2019

Skills

  • Teamwork
  • Communication
  • Customer Service
  • Travel Arrangements
  • Presentation Development
  • Calendar Management
  • Work Coordination
  • Community Relations
  • Rule Enforcement
  • Problem Solving
  • Time Management
  • Confidentiality
  • Responsiveness
  • Microsoft Outlook
  • Microsoft Word
  • Strong Organization
  • Document Preparation
  • Meeting Coordination

Websites

Timeline

Sales Assistant

Harvey Norman
05.2022 - Current

Cashier

Harvey Norman
11.2021 - 09.2022

Expert

Dyson
05.2021 - 02.2022

Childcare Assistant

Self-employed
01.2020 - 01.2021

Bachelor of Accounting , Financial Planning and Taxation - Accounting

Western Sydney University

High School Certificate -

Wiley Park Girls High School

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Seline Mustafa Akel M Mustafa