Selma Olsson-Kurtoglu
MELBOURNE,VIC
Summary
Dynamic and reliable professional with extensive experience in customer service at. Proven expertise in point-of-sale operations and food safety, complemented by strong teamwork and conflict resolution skills. Committed to delivering exceptional service and maintaining high standards in fast-paced environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Cafe Worker
Ciccone’s Cafe
Campbellfield , VIC
05.2026 - Current
- Prepared and served a variety of coffee beverages and food items to high presentation standards
- Ensured cleanliness and organization of café environment, enhancing customer experience.
- Delivered friendly and efficient customer service in a fast-paced café environment
- Processed customer orders and handled cash and EFTPOS transactions accurately, contributing to efficient service.
- Maintained a clean, organised workspace by wiping tables, washing dishes, and restocking supplies.
- Prepared focaccia and adhered to food safety and hygiene procedures, supporting daily café operations.
Hair Salon Assistant
BODA Hair Boutique
Moonee Ponds , VIC
01.2026 - 02.2026
- Assisted stylists in providing exceptional customer service and maintaining a welcoming environment.
- Organized salon supplies and managed inventory to ensure smooth daily operations.
- Maintained cleanliness of workstations, tools, and salon areas for optimal hygiene.
- Assisted stylists with preparing clients for appointments, including washing, conditioning, and towel drying hair.
- Prepared styling stations and ensured stylists had the tools and products needed.
- Managed laundry of towels and capes and restocked salon supplies.
Seasonal Worker
Decjuba
Essendon DFO, VIC
11.2024 - 12.2024
- Assisted customers with product selection and inquiries during busy retail hours.
- Handled merchandise restocking to maintain optimal inventory levels on the sales floor.
- Operated point-of-sale systems for efficient transaction processing and customer service.
- Maintained a safe clean and organised store and fitting room environment making sure there is no trip hazards or spills.
- Communicated clearly with team members to ensure smooth store operations
Crew Member
Mcdonald’s
Tullamarine , VIC
06.2022 - 08.2023
- Delivered positive customer interactions and support in a high pressure environment.
- Resolved customer issues calmly and efficiently.
- Supported team and operational flow during peak hours.
- Recorded customer orders accurately using point of sale system. through the register and handing cash and card payments using the point of sale system.
- Packaging orders making sure everything is correct.
- Maintained hygiene, safety and cleanliness through strict compliance procedures.
- Assisted in training new crew during onboarding.
Education
Coburg High School
Melbourne, VICSkills
- Point-of-sale operation
- Food safety
- Inventory management
- Customer interaction
- Time management
- Teamwork & reliability
- Conflict resolution
Certification
- Valid Working With Children’s Check
- Valid Victorian Probationary 2 Drivers License
References
References available upon request.
Timeline
Cafe Worker
Ciccone’s Cafe
05.2026 - Current
Hair Salon Assistant
BODA Hair Boutique
01.2026 - 02.2026
Seasonal Worker
Decjuba
11.2024 - 12.2024
Crew Member
Mcdonald’s
06.2022 - 08.2023
Coburg High School