Semra Celikovic
Bundaberg
Summary
Dynamic and dedicated professional with extensive experience in guest services at Village Roadshow Theme Parks. Recognized for exceptional customer service and reliability, adept at cash handling and team collaboration. Proven ability to thrive in high-pressure environments while maintaining a positive attitude and ensuring guest satisfaction.
Friendly and approachable, with positive attitude perfectly suited for customer service. Possesses foundational understanding of food safety standards and hospitality protocols, along with basic cash handling and point-of-sale system skills. Capable of enhancing customer experiences and maintaining high service standards.
Overview
1
1
year of professional experience
Work History
Food and Beverage Attendant
Village Roadshow Theme Parks
11.2024 - 05.2025
- Delivered exceptional customer service in a fast-paced, high-volume environment, consistently maintaining a friendly and professional demeanor to enhance guest satisfaction.
- Operated POS systems accurately and efficiently, managing cash, card, and mobile transactions with a focus on speed and accuracy.
- Collaborated with a dynamic team to ensure smooth daily operations, adapting quickly to changing priorities and large crowd demands during peak periods.
- Handled guest complaints and special requests professionally, resolving issues promptly to maintain a positive guest experience.
- Trained and mentored new staff members, helping them quickly adapt to the role and uphold company service standards.
- Participated in cross-functional roles including stock control, kiosk setup, restocking, and end-of-day reporting, showcasing flexibility and a strong work ethic.
- Recognized for reliability, punctuality, and a positive attitude; often entrusted with opening and closing duties.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Cashier
McDonald's
01.2024 - 06.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Upper Coomer State College
Upper Coomera, QLD11-2024
Skills
- Guest services
- Customer service
- Work ethic and integrity
- Time management skills
- Cash handling
- Team collaboration
- Money handling
- Reliability and punctuality
Timeline
Food and Beverage Attendant
Village Roadshow Theme Parks
11.2024 - 05.2025
Cashier
McDonald's
01.2024 - 06.2024
High School Diploma -
Upper Coomer State College
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