Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sen Zhang

ENDEAVOUR HILLS,VICTORIA

Summary

Experienced Duty Manager proficient in solving diverse issues. Proficient in hospitality business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success over 5 years in hospitality.

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

4
4
years of professional experience

Work History

Manager on Duty

Crust gourmet pizza bar
Moridialloc , Vic
07.2018 - 04.2022
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Trained new employees on job duties and company policies.
  • Resolved customer complaints in a professional manner.
  • Created schedules for staff members according to business needs.
  • Maintained inventory levels by ordering supplies as needed.
  • Investigated incidents reported by customers or staff members.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Chief Cook

Knox club
Knox City, VICTORIA

Education

Associate of Arts - Marketing

Deakin University
Melbourne, VIC
10.2012

High School Diploma -

Chisholm Institute
Dandenong, VIC
07.2008

Skills

  • Staff Discipline
  • Processes and Procedures
  • Process Monitoring and Improvement
  • Inventory Oversight
  • Inventory Control
  • Training and Development
  • Staff Management
  • Waste Reduction
  • Training and Mentoring
  • Negotiation
  • Industrial Hygiene
  • Goal-Oriented

Languages

Chinese (Mandarin)
Professional

Timeline

Manager on Duty

Crust gourmet pizza bar
07.2018 - 04.2022

Chief Cook

Knox club

Associate of Arts - Marketing

Deakin University

High School Diploma -

Chisholm Institute
Sen Zhang