Sena Mai
Doncaster East,VIC
Summary
Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Sales Consultant
COZY Living
11.2022 - 10.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Representative
Redu Womenswear
11.2021 - 02.2022
- Worked in a high-pressure and fast-paced environment during the Chinese holidays, handling multiple customer sales tasks and customer complaints simultaneously.
- Worked with team members during promotions to arrange new price tags as well as marketing strategies.
- Keeping in touch with customers in the shop group on social media, updating the shop regularly with new products, and following up with potential customers.
- Clean the shop daily in the morning and evening and check the bank collection system for daily sales each night.
- Increased sales by offering advice on purchases and promoting additional products.
- Set high standards for personal goals and exceeded sales targets each month.
Online Seller
DODO Luxury Goods
02.2017 - 10.2017
- Created clear, precise and properly detailed product and service information on company social media.
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- In-depth knowledge of the company's products and responding to customer questions about product specific information online.
Education
Bachelor of Architectural Design - Architectural Design
RMIT University
Melbourne, VIC11.2022
Advanced Diploma of Building Design - Building Design
RMIT University
Melbourne, VIC07.2021
Skills
- Customer Service
- Store Opening and Closing
- Stocking and Receiving
- Furniture Layout
- Microsoft Office
- Teamwork and Collaboration
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Consultant
COZY Living
11.2022 - 10.2023
Sales Representative
Redu Womenswear
11.2021 - 02.2022
Online Seller
DODO Luxury Goods
02.2017 - 10.2017
Bachelor of Architectural Design - Architectural Design
RMIT University
Advanced Diploma of Building Design - Building Design
RMIT University
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