Senouefa Pologa
Melbourne,VIC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1998
1998
years of post-secondary education
Work History
CSA (Customer Service Agent)
Air New Zealand
Auckland, Auckland
06.2023 - 11.2023
- Assisted customers with product inquiries and provided accurate information to enhance satisfaction.
- Resolved customer complaints through effective problem-solving techniques and ensured timely follow-up.
- Maintained organized records of customer interactions to support service quality and efficiency.
Teacher's Assistant
Henderson Intermediate School
Henderson , Auckland
03.2022 - 11.2023
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
Assistant Branch Manager
Postie Plus Group
Auckland, Auckland
02.2018 - 08.2021
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Supervised branch team, providing management with performance assessment suggestions.
- Provided training to new employees on company policies and procedures.
- Provided bank leadership in absence of branch manager.
- Recruited new staff members through job postings and conducting interviews.
Education
Waitākere College
Henderson, AucklandSkills
- Customer service
- Complaint resolution
- Record management
- Product knowledge
- Time management
- Attention to detail
Timeline
CSA (Customer Service Agent)
Air New Zealand
06.2023 - 11.2023
Teacher's Assistant
Henderson Intermediate School
03.2022 - 11.2023
Assistant Branch Manager
Postie Plus Group
02.2018 - 08.2021
Waitākere College