Summary
Work History
Education
Skills
Timeline
Generic

SENURI H E T T I G E

Brisbane,QLD

Summary

Developed strong skill set in client relationship management and customer service within fast-paced environment. Excelling in communication and problem-solving, looking to transition into new field to further expand professional horizons. Committed to leveraging these transferrable skills to create positive impacts and drive success in new role.

Work History

Relationship Officer

Hatton National Bank
2021 - 2024
  • Address customer concerns and resolve issues promptly.
  • Assist customers with inquiries, account updates, and banking services
  • Ensure adherence to bank policies, procedures, and security measures
  • Cross-sell bank products and services to meet customer needs

BANKING ASSOCIATE

Hatton National Bank
2018 - 2020
  • Assist customers with inquiries, account updates, and banking services
  • Open new accounts, update customer information, and advise on services
  • Managed client database and contact information
  • Prepared contracts and documents for transactions
  • Accurately handle deposits, withdrawals, checks, and other financial transactions
  • Provide excellent customer service to clients

Retail Assistant

NOLIMIT - Sri Lanka
2016 - 2018
  • Working effectively with colleagues to achieve store targets.
  • Handling customer inquiries and complaints with professionalism.
  • Adaptable to different shifts, including weekends and holidays.
  • Ensuring displays are well-presented and inventory is stocked correctly.

Education

Masters - Professional Accounting

Griffith University
11-2026

Bachelors - International Business

Northwood University
08-2015

Skills

  • Outstanding Customer Service
  • Excellent Communication
  • Cash Handling & POS Experience
  • Cross- Selling products
  • Teamwork & Collaboration
  • Problem Solving & Conflict Resolution
  • Attention to Detail
  • Time Management
  • Flexibility in working hours
  • Assertiveness
  • Persuasion techniques

Timeline

Relationship Officer

Hatton National Bank
2021 - 2024

BANKING ASSOCIATE

Hatton National Bank
2018 - 2020

Retail Assistant

NOLIMIT - Sri Lanka
2016 - 2018

Masters - Professional Accounting

Griffith University

Bachelors - International Business

Northwood University
SENURI H E T T I G E