Senwelo Gonkgang
Canberra
Summary
Skilled in diverse areas of human resources, such as selection psychology, strategic management, training and development, labor relations, recruitment, and employee discipline. Boasts over a decade of experience in general Human Resources Management. Successfully completed the Management Development Program at the University of Stellenbosch, gaining valuable insights into leadership, managerial competencies, and the significance of individuals in the workplace. A motivated professional with a strong commitment to customer service, understanding the crucial role played by both internal and external customers in the overall success of an organization.
Overview
27
27
years of professional experience
Work History
Acting Manager HR and Administration
Ministry of Lands and Water Affairs
09.2024 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Deputy Manager Recruitment
Ministry of Land Management Water and Sanitation Services
06.2017 - 12.2024
- Develops Recruitment and Selection Strategy and ensure that it is implemented
- Administering Competency Based Interviews
- Facilitate recruitment process relating to appointments, promotions, and transfers and upgrading
- Drafts Talent Management strategies
- Create succession pools
- Coordinates the talent Management
- Research on best methods, techniques for assessment centres
- Develops assessment tools
- Manages performance of the team by ensuring that objectives and targets are met
- Prepares, implements and controls the budget and track of HR activities within the unit
- Develops the operational plan to inform the budget forecast
- Provide advice to line management on issues relating to recruitment of the ministry
Assistant Director
Department of Technical Services (DTS)
08.2012 - 12.2016
- Leading the implementation of employee relations policies and procedures; promote positive relations between management and union by ensuring joint consultation for participative decision making
- Ensures DTS compliance with relevant labour laws and industrial court decisions, prevent disputes and bad relations by assessing grievances and recommending the necessary remedial action
- Facilitate recruitment process relating to appointments, promotions, and transfers
- Member of the Ministry’s competency based interviews panel
- Develops Talent Management and Retention Strategies and ensure that they are implemented
Principal HR Officer – Employee Relations
Department of Water Affairs
08.2010 - 08.2012
- Provide advisory services to Management in Discipline & Grievance handling
- Support and facilitate the development and implementation of employee relations policies, programs and strategies
- Train and develop employee on issues of employee relations in out-stations
- Monitor and maintain employee relations policies and procedures
- Facilitate disciplinary hearing and grievance handling
- Oversee the whole unit and ensure that effective employee relation research is done
Senior HR Officer – Employee Relations
Department of Water Affairs
08.2009 - 01.2010
- Supervising employee relations staff, recording disciplinary issues and grievances
- Consolidating monthly report and submitting to the Ministry, providing professional and substantive advice to line managers on issues regarding proper procedure for handling discipline and grievances
- Taking action on all issues referred to employee relations office and making follow ups to ensure proper conclusion and closer of cases
- Providing secretarial services to all disciplinary hearing within the department
- Ensuring that the employee relations within the department remain harmonious and sound at all times
- Administering the provisions of the regulations pertaining to the disciplinary and grievance procedures, coordinating
- Administering and maintaining the department’s relations with the employee representing bodies, providing professional leadership and guidance on all employee relations matters at all levels of service
1st Appointment HR Officer
Department of Public Service Management (DPSM)
09.2005 - 01.2008
- Conduct disciplinary hearing and write recommendations to the Director
- Take appropriate action on disciplinary cases through consultations and providing advice, to the Director
- Prepare industrial class financial estimates
- Notify employees who are due for retirement, prepare terminal benefits and gratuities for both opted and promoted employees to Permanent and Pensionable
- Typing confidential recommendation for promotion
- Preparing industrial class manpower budget for the department
- Manpower planning, preparing adverts and advertising vacant posts, undertakes any other related duties as required to meet the exigencies of the service
Teacher
Metsimasweu C.J.S.S
01.2000 - 03.2000
- Teaching students Social Studies, conducting student assemblies, supervising afternoon studies and assessing students
Peer Educator
North East District Council (Department of Health)
01.1998 - 01.1999
- Providing substantive advice on matters relating to HIV and Aids to society and also educating youth on the dangers of Aids
Court Clerk
Masunga Customary Court
01.1998 - 01.1999
- Preparing case dockets, interpreting during court hearings, taking down notes during court hearings and mediating people, help settle minor issues out of court
Education
Management Development Program - Financial Management, Effective Management Technics, Business Strategy, Business Marketing
London School of Business And Finance
01.2018
Management Development Program - Change Management, Financial Management and Budgeting, Personal Effectiveness and leadership, Customer Relationship Management, Systems Thinking
University of Stellenbosch
06.2014
MSc - Business Psychology
University of Hertfordshire
12.2010
Honours B.A - Human Resource Management
University of North West
12.2007
Bachelor of Administration - Human Resource Management
University of North West
12.2004
Skills
- Good verbal and written communication skills
- People management skills
- Customer service orientated
- Team player
- Self-motivated
- Exacting
- Assertive
- Socially confident
- Verbal and written communication
- Task delegation
- Relationship building
- Customer relationship management (CRM)
Accomplishments
¨ Led recruitment process in terms of employees’ appointments, promotions, transferring, and upgrading.
¨ Designed talent management strategies to increase employees’ engagement and retention rate up to 90%.
¨ Maximized availability of capable individuals for management positions through creation of succession pools.
¨ Ensured achievement of set operational targets and objectives through team performance management.
Devised and implemented recruitment and selection strategy to attract an effective workforce for the accomplishment of company’s strategic goals and objectives
Competence And Skills
- Good verbal and written communication skills
- People management skills, including team building, motivation, team goal planning and the ability to use team expertise to full advantage
- Customer service orientated
- Team player-approachable, receptive to ideas/feedback from others
- Self-motivated
- Exacting-consider all the facts, options and outcomes prior to making decisions
- Assertive- able to handle and mediate in conflict, stand by principles and put forward ideas despite opposition
- Socially confident, builds rapport easily and able to maintain relationships even when communicating disagreeably.
Coursework
- Labour law update
- Talent Management/Succession Planning by SHL
- Competency Profiling and Assessment
- Competency Based Interview and Design
- Handling grievance and disputes at work
- Auditing Quality Management System
- Dealing with Grievances and Dispute at work
- Conducting a disciplinary hearing
Personal Information
- Gender: Female
- Marital Status: Single
Languages
English
Full Professional
Timeline
Acting Manager HR and Administration
Ministry of Lands and Water Affairs
09.2024 - 12.2024
Deputy Manager Recruitment
Ministry of Land Management Water and Sanitation Services
06.2017 - 12.2024
Assistant Director
Department of Technical Services (DTS)
08.2012 - 12.2016
Principal HR Officer – Employee Relations
Department of Water Affairs
08.2010 - 08.2012
Senior HR Officer – Employee Relations
Department of Water Affairs
08.2009 - 01.2010
1st Appointment HR Officer
Department of Public Service Management (DPSM)
09.2005 - 01.2008
Teacher
Metsimasweu C.J.S.S
01.2000 - 03.2000
Peer Educator
North East District Council (Department of Health)
01.1998 - 01.1999
Court Clerk
Masunga Customary Court
01.1998 - 01.1999
Management Development Program - Change Management, Financial Management and Budgeting, Personal Effectiveness and leadership, Customer Relationship Management, Systems Thinking
University of Stellenbosch
MSc - Business Psychology
University of Hertfordshire
Honours B.A - Human Resource Management
University of North West
Bachelor of Administration - Human Resource Management
University of North West
Management Development Program - Financial Management, Effective Management Technics, Business Strategy, Business Marketing
London School of Business And Finance
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