Summary
Overview
Work History
Skills
Timeline
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SEOHYEON WI

SEOHYEON WI

Melbourne

Summary

Dynamic Sales Associate with 1.5 years of experience in the retail industry, excelling in customer service and communication.
Proven ability to enhance customer satisfaction and achieve sales targets through teamwork and personalized service.
Skilled in managing returns and knowledgeable about diverse product offerings, fostering a welcoming environment that encourages repeat business.

Overview

2
2
years of professional experience

Work History

Sales Associate

Casetify
03.2024 - 02.2025
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to achieve monthly sales targets.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

KINFOLK NOTES (PERFUME BRAND)
03.2023 - 09.2023
  • Assisted international customers in a high-traffic perfume store by providing personalized service tailored to individual preferences and cultural tastes.
  • Recommended suitable fragrance products based on customers’ needs, style, and occasion.
  • Continuously studied and familiarized myself with a wide range of perfume brands, scent families, and product features to deliver informed suggestions and elevate the customer experience.
  • Maintained a welcoming and professional environment to ensure customer satisfaction and encourage repeat visits.

Skills

  • Excellent Customer service and communication skills
  • Teamwork and collaboration with team members

Timeline

Sales Associate

Casetify
03.2024 - 02.2025

Sales Associate

KINFOLK NOTES (PERFUME BRAND)
03.2023 - 09.2023

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SEOHYEON WI