Seo Hyun Park
Summary
I am Seo Hyun Park who is a South Korean professional with more than 4 years of extensive experience in customer service, including management sales and providing exceptional service in eyewear stores. During this time, I successfully increased profits by over 20% compared to the previous year, despite having a reduced staff of 1-2 members. Known for being a fast learner, team player, and always maintaining a positive attitude, I understands the crucial role employees play in driving company profitability. With full-time availability from Monday to Sunday, averaging 40-45 hours per week includes night shedules, I also open to occasional additional work hours as needed.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Samnam Chatswood
01.2025 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Optician
C2 Eyewear
04.2024 - 09.2024
- Offers high quality in customer service
- Sales reporting and analysis
- Staff recruitment and management
- Enhanced patient understanding of vision care options
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Performed basic vision testing.
Restaurant Manager
Samnam Restaurant
07.2023 - 11.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Motivated staff to perform at peak efficiency and quality.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Optical Dispenser
The Spec on Strathfield
06.2019 - 06.2023
- Assisted in inventory management, conducting regular stock checks and updating the database accordingly.
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Experienced with OCT monocular visual field
- Organize statements & invoices
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Education
Diploma of Leadership and Management -
Queens College
08.2022
Beauty Stylist Hair Dressing -
Yeonsung University
01.2017
Skills
- Customer service
- Retail sales and upselling
- Optical dispensing abilities in all eyewear types
- Insurance verification
- Computer skills
- Contact lens and frame fitting
- Attention to detail
- Inventory management
- Product and service recommendations
- Problem-solving abilities
- Visual field testing OCT monocular
- Self motivation
Languages
Korean
English
Personal Information
- Date of Birth: 10/25/96
- Nationality: Republic of Korea
Timeline
Restaurant Manager
Samnam Chatswood
01.2025 - Current
Optician
C2 Eyewear
04.2024 - 09.2024
Restaurant Manager
Samnam Restaurant
07.2023 - 11.2023
Optical Dispenser
The Spec on Strathfield
06.2019 - 06.2023
Beauty Stylist Hair Dressing -
Yeonsung University
Diploma of Leadership and Management -
Queens College
Similar Profiles
Barbara Feinmesser DVMBarbara Feinmesser DVM
Veterinarian at Chatswood VetFriendsVeterinarian at Chatswood VetFriends
Bibek AdhikariBibek Adhikari
Team Leader at Coles Local ChatswoodTeam Leader at Coles Local Chatswood
Sukritpha InartSukritpha Inart
Waitress at Doodee King ChatswoodWaitress at Doodee King Chatswood
Zoe ChibuezeZoe Chibueze
Restaurant Manager at SmokehouseRestaurant Manager at Smokehouse
Reem Al KhadraaReem Al Khadraa
Restaurant Manager at Status Domino – King Saud UniversityRestaurant Manager at Status Domino – King Saud University