Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Seongjun Kim

East Brisbane,QLD

Summary

Dynamic Customer Service & Operations Assistant with a proven track record at Golfers Paradise Club, excelling in guest engagement and complaint resolution. Adept at processing POS transactions and managing reservations, I thrive in high-pressure environments, ensuring seamless operations and memorable experiences for guests. Reliable team player with strong multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Service & Operations Assistant

Golfers Paradise Club
Macgregor, Australia
03.2023 - 01.2025
  • Delivered professional and welcoming service across reception and front-of-house areas in a high-volume environment.
  • Acted as a primary point of contact for guest enquiries, bookings, memberships, and general assistance.
  • Supported guest arrival and departure processes, ensuring smooth service and positive first impressions.
  • Assisted with reservations support, scheduling updates, and special requests with strong attention to detail.
  • Processed POS transactions including payments, refunds, and adjustments in line with cash-handling procedures.
  • Answered and directed incoming phone calls and enquiries clearly and efficiently.
  • Responded promptly to guest concerns, providing effective solutions or escalating when required.
  • Maintained front-of-house presentation and supported daily operational and administrative tasks.
  • Worked collaboratively with team members to ensure smooth operations during peak service periods.

Education

Bachelor of Laws (Honours) – Graduate Entry -

Griffith University
Brisbane, QLD
07-2028

Bachelor of International Tourism And Hotel Managment - Hotel Management

Griffith University
Brisbane, QLD
12.2024

Skills

  • Guest Service
  • Front Desk Support
  • Check-in Assistance
  • Check-out Assistance
  • Reservations
  • POS Transactions
  • Cash Handling
  • Phone Communication
  • Email Communication
  • Complaint Resolution
  • Problem Solving
  • Upselling
  • Guest Engagement
  • Time Management
  • Multitasking
  • Team Collaboration
  • Reliability
  • Microsoft Office
  • Ability to Learn PMS Quickly

Availability

Flexible availability including mornings, evenings, weekends, and public holidays. Available for immediate start.

Timeline

Customer Service & Operations Assistant

Golfers Paradise Club
03.2023 - 01.2025

Bachelor of Laws (Honours) – Graduate Entry -

Griffith University

Bachelor of International Tourism And Hotel Managment - Hotel Management

Griffith University
Seongjun Kim