SEONGWOOK (ALEX) KIM
VERMONT,VIC
Summary
Proven Logistics Operator and Sales Associate with a track record of enhancing operational efficiency at SF COURIERS and boosting sales revenue at Harris Scarfe. Expert in warehouse safety and customer service, demonstrating exceptional problem-solving skills and teamwork. Achieved significant improvements in order processing times and customer satisfaction through innovative logistics strategies and effective communication. Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
3
3
years of professional experience
Work History
Logistics Operator
SF COURIERS
05.2023 - Current
- Reduced order processing time with improved logistics strategies and better coordination between departments.
- Maintained safety standards throughout the warehouse, resulting in fewer accidents and a safer working environment.
- Established positive relationships with customers through proactive communication regarding order status updates and issue resolution.
- Conducted regular audits of warehouse procedures to identify areas for improvement and implement necessary changes promptly.
- Developed comprehensive reports for management that highlighted key performance metrics in the logistics department.
Sales Associate
Harris Scarfe
02.2021 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
BACHELOR OF SCIENCE / MASTER OF HEALTH SCIENCE - OSTEOPATHY
Victoria University
Melbourne, VIC06.2025
Skills
- Goal-Oriented
- Excellent people skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Warehouse Operations
- Materials Handling
- Logistics Analysis
- Hazardous Materials Handling
- Warehouse Safety
Languages
Korean
Native or Bilingual
Timeline
Logistics Operator
SF COURIERS
05.2023 - Current
Sales Associate
Harris Scarfe
02.2021 - 04.2023
BACHELOR OF SCIENCE / MASTER OF HEALTH SCIENCE - OSTEOPATHY
Victoria University
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