Seoyeon Shin
Ultimo,NSW
Summary
I majored in Airline Service and graduated in 2021. I learned customer service and can accept that when I work in hospitality. I am highly motivated and willing to take on additional responsibilities to help others and meet team goals. I am a good team player who keeps trying to make a nice vibe with each other and has a positive attitude. I catch details and learn new tasks quickly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager & Barista
MVG Lounge at Lotte Department Store
2022.01 - 2023.01
- Giving customers the full VIP treatment as a receptionist
- Making different types of coffee based on customers' preferences
- Taking orders from customers and answering customers' inquiries when needed
- Creating new seasonal menus
- Handling food products following the company's procedures and providing excellent customer service to guests
- Training new baristas on how to make two different types of coffee beans.
- Managed and motivated employees to be productive and engaged in work.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Barista
Juicy & Chayam Café
2019.07 - 2021.08
- Making Coffee, Juice, and Bubble tea and serving up to 40 customers per shift
- Processing cash and card payments through POS
- Performing daily side work to keep counter and coffee prep areas clean
- Interacting pleasantly with customers and implementing proactive sales techniques to boost profits and average sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and areas daily.
Food and Beverage Attendant
The Westin Josun Seoul
2019.04 - 2019.06
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Education
Bachelor - Department of Hotel & Tourism Management
Cyber University
Korea02.2023
Associate Degree - Department of Aviation & Hotel Tourism - Airline Service
College
Korea02.2021
Skills
- Positive attitude
- Active Listener
- Friendly and Outgoing
- Excellent customer service skills
- Latte arts skills
- Service-oriented team player with an ability to handle fast-paced environments
- Beverage Preparation
- Team Player
- POS Systems
- Product Displays
Visa
Working Holiday (expired on 3rd July 2024)
Availability
Casual / Part-time / Full-time
I am working from 6 PM to 11 PM. I can work in the daytime before 5 PM every day.
Certification
- RSA - 21 Oct 2023
Timeline
Manager & Barista
MVG Lounge at Lotte Department Store
2022.01 - 2023.01
Barista
Juicy & Chayam Café
2019.07 - 2021.08
Food and Beverage Attendant
The Westin Josun Seoul
2019.04 - 2019.06
Bachelor - Department of Hotel & Tourism Management
Cyber University
Associate Degree - Department of Aviation & Hotel Tourism - Airline Service
College