Sera Banuve
Colebee,NSW
Summary
Compassionate health care worker with a strong focus on patient well-being. Skilled in developing tailored care plans and enhancing quality of life through effective communication and dependable support.
Dedicated professional with experience in food delivery and home health care. Known for exceptional time management and problem-solving abilities, ensuring timely service and high levels of customer satisfaction. Ready to leverage skills to enhance patient care and improve service outcomes.
Trustworthy caregiver with a versatile background in home health and customer service. Proven ability to foster compassionate care and maintain client safety, enhancing overall well-being. Committed to delivering personalized support and improving patient experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Delivery Driver
Uber Eats
10.2024 - Current
- Delivered food orders efficiently, ensuring timely arrival at customer locations.
- Navigated routes using GPS technology to optimize delivery times and minimize delays.
- Communicated effectively with customers regarding order status and delivery updates.
- Maintained high levels of customer satisfaction through quality service and professionalism.
- Improved delivery times with strategic planning and knowledge of local traffic patterns.
- Delivered orders to customers to drive full satisfaction.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Home Health Care Worker
Self-employed
Mark Moran, Vaucluse
11.2023 - 09.2024
- Provided personalized care to clients, ensuring comfort and safety during daily activities.
- Assisted clients with medication management, fostering adherence to prescribed regimens.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
- Monitored client health status, reporting changes to appropriate medical personnel promptly.
- Trained new caregivers on best practices for patient care and safety protocols.
- Assisted patients with daily living activities, resulting in a higher quality of life.
- Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
- Enhanced patient well-being by providing compassionate and attentive care.
- Educated patients on medication administration, leading to improved adherence and better health outcomes.
- Performed light housekeeping duties to maintain a clean living space for clients, contributing to their overall wellness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided direct personal care and administrative services to clients.
Live-In Carer
Mable
Unit 11, Henry Street, Gordon
04.2017 - 07.2021
- Provided personal care and assistance with daily living activities for clients in home settings.
- Developed tailored care plans to meet individual client needs and preferences.
- Assisted clients with medication management, ensuring adherence to prescribed schedules.
- Fostered emotional support and companionship, enhancing client well-being and quality of life.
- Assisted with mobility tasks, such as transfers and ambulation, increasing client independence and safety.
- Enhanced clients'' physical well-being through assistance with personal hygiene, dressing, and grooming tasks.
- Managed medication administration for accuracy, ensuring proper dosages were taken at the appropriate times.
- Maintained a clean and comfortable living environment through regular housekeeping duties and laundry services.
- Collaborated with family members to provide emotional support and updates on client progress.
- Developed trusting relationships with clients through empathetic listening and genuine concern for their wellbeing.
- Provided nutritious meal planning and preparation, catering to individual dietary needs and preferences.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Health Education
University of Tasmania
TAS09-2020
No Degree -
H & H ACCREDITED TRAINING PTY LIMITED
05-2015
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Time management
- Safe driving
- Safe food handling
Certification
- Certificate 111 in Disability
- Certificate of Understanding Dimentia
- Certificate of Preventing Dimentia
Timeline
Food Delivery Driver
Uber Eats
10.2024 - Current
Home Health Care Worker
Self-employed
11.2023 - 09.2024
Live-In Carer
Mable
04.2017 - 07.2021
Health Education
University of Tasmania
No Degree -
H & H ACCREDITED TRAINING PTY LIMITED