Sera Bot
Narre Warren North,Australia
Summary
I am a compassionate and driven student of psychological science and criminology, with strong communication and teamwork skills. My experience across customer service has equipped me to work under pressure, connect with diverse individuals, and support others with empathy and integrity. I’m passionate about promoting well-being and safety for vulnerable people, and pursuing a career with meaningful social impact.
Overview
6
6
years of professional experience
Work History
Store Team Member
Kmart
Narre Warren South, Melbourne
05.2023 - Current
- Consistently meet time expectations while managing high-stress situations.
- Assist customers with product selection and inquiries
- Maintain safety policies to ensure a secure environment for customers and coworkers.
- Assist customers efficiently with queries and complaints.
- Implement visual merchandising strategies to enhance customer experience.
- Collaborate effectively within a team to achieve individual goals and deadlines.
Trainee Draftsperson
Fredon Air (VIC) Pty Ltd
Heatherton, Melbourne
09.2022 - 02.2023
- Interpretation of design drawings and development into shop drawings using AutoCAD and Revit software.
- Drawing and document control via Aconex construction software.
- Communicate changes to the construction team as needed
- Sitting in on weekly meetings for project updates and maintenance.
- Meeting deadlines efficiently
- Data entry
Waitress
Hogs Breathe Cafe
Doveton, Melbourne
09.2021 - 02.2022
- Manage multiple tables while prioritising guest needs and requests effectively
- Upkeep of facilities
- Provide excellent customer service in a fast-paced dining environment
- Successful upselling
- Accurately process customer orders using point-of-sale systems.
Team Member
Boost Juice
Dandenong, Melbourne
11.2019 - 11.2020
- Customer service skills in fast-paced environments.
- Use of POS system for efficient order processing and inventory management
- Respond effectively to customer inquiries and complaints
- Restock shelves promptly to maintain optimal product availability
- Prepare drinks with accuracy and attention to detail
Education
Bachelors of Psychological Science/ Bachelors of Criminology -
Deakin University
Melbourne, VIC01-2026
Family Violence Foundations
Safe And Equal
01-2025
HLTAID011 Provide First Aid
Emergency First Aid
01-2022
Year 12 Completion -
Dandenong High School
Melbourne, VIC01.2021
Skills
- Team efficiency and task focused
- Conflict resolution
- High-pressure performance
- Report writing
- Customer service
- Analytical thinking
- AutoCAD and REVIT expertise
- Microsoft Office suite
Timeline
Store Team Member
Kmart
05.2023 - Current
Trainee Draftsperson
Fredon Air (VIC) Pty Ltd
09.2022 - 02.2023
Waitress
Hogs Breathe Cafe
09.2021 - 02.2022
Team Member
Boost Juice
11.2019 - 11.2020
Bachelors of Psychological Science/ Bachelors of Criminology -
Deakin University
Family Violence Foundations
Safe And Equal
HLTAID011 Provide First Aid
Emergency First Aid
Year 12 Completion -
Dandenong High School
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