Sera Gulersoy
VIC
Summary
I am a highly motivated and hard-working individual who brings extensive knowledge to the healthcare and administration industry. Being in the workforce for over 30 years has allowed me to gain a significant amount of customer service experience, collaboratively working within a team and many useful computer skills. I have been a medical receptionist in various areas of healthcare including GP clinics, day surgery centres and specialist consulting suites. I show dedication, determination and will always complete tasks to the highest ability. Lastly, I am a team player who brings proactive attributes to the table, to ensure efficiency and reliability to get the job done.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administration Officer
Sunshine Private Hospital
03.2023 - Current
- Creating theatre bookings for endoscopy, mental health and sleep study patients and ensuring clear and concise communication is given and received in regards to appointments and surgeries.
- Creating on average up to 40 individual files a day to collate patient and company paperwork, ready for surgery admission 2-3 days ahead of time.
- Able to delegate tasks to effectively improve time management and implementing effective problem-solving skills within the team.
- Complete forms and reports to facilitate admission, transfer or discharge.
- Manage card and cash payments daily from patients who are paying for their surgery invoices.
- Monitoring and responding to a high volume of emails that come through daily and assisting patients with many different inquiries.
- Working effectively within a multidisciplinary team of other administration officers, nurses, doctors and surgeons to ensure the shift is smooth running.
Medical Receptionist
St Albans Endoscopy Centre
05.2013 - 02.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed medical insurance claims and payments through Medicare and Private Health Insurance.
- Creating bookings and theatre lists for Specialist Consulting and Anaesthetic Pre-Admission.
Medical Receptionist
Western Day Surgery
04.2012 - 11.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payment records accurately.
- Thoroughly organising and staying on-top of three theatre lists daily and managing the admissions and discharges for all doctors.
- Performing health fund checks and ensuring accurate information is represented within the patient's file.
Medical Receptionist
Taylors Hill Medical
09.2009 - 02.2012
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Gaining knowledge on PracSoft to coordinate payments, Medicare billings and appropriately organise WorkCover and TAC patients.
Education
High School Diploma -
Ardeer High School
Skills
- Excellent customer service skills
- Working collaboratively in a team environment
- Easily adapt to change
- Taking initiative and delegating tasks
- Willingness to learn
- Effectively use a computer and medical software
Certification
2016: Certificate II in Security Operations
2009: Certificate II in Medical Reception & Terminology
1991-1992 - Diploma of Health Science (Nursing)
Languages
English
Turkish
REFERENCES
- References will be made available upon request of employer.
Timeline
Administration Officer
Sunshine Private Hospital
03.2023 - Current
Medical Receptionist
St Albans Endoscopy Centre
05.2013 - 02.2023
Medical Receptionist
Western Day Surgery
04.2012 - 11.2013
Medical Receptionist
Taylors Hill Medical
09.2009 - 02.2012
High School Diploma -
Ardeer High School
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