SERA KIM
166 Wickham Tce SPRING HILL Brisbane Australia,QLD
Summary
Excellent Customer Service skills with 8+ years of experiences working at hospitality. I have gained cultural insight through experiences about studying and volunteering abroad. I am looking forward to collaborating with new people, contributing to a team, adapting to new surrounding and situation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cafe Barista
Humanity Coffee Container
07.2023 - Current
- Control line and crowd with quick, efficient service.
- Memorize recipes for specialty coffee beverages and seasonal offerings.
Bartender
Hellcat Maggie Laneway Bar
07.2023 - Current
- Keep bar presentable and well-stock to meet customer needs.
Casino Dealer
Evolution
11.2021 - 06.2023
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
Cafe Manager
Ediya Coffee
03.2018 - 03.2021
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
Cafe Barista
Twosome Place Coffee
01.2016 - 01.2018
- Used POS system to accurately enter orders and process payments.
Education
Bachelor of Arts - Political Journalism
Mokpo National University
KOREA03.2020
Skills
- Excellent Communication
- Flexible and Adaptable
- Positive and Honest
- Collaboration
- Customer-Focused
- Safety-Aware
Certification
- English Student [Ace English School] - [04/2021- 11/2021 ] - Malta
- Cambodia Global Volunteer [KEPCO] - [03/2018- 10/2018 ] - Cambodia
Timeline
Cafe Barista
Humanity Coffee Container
07.2023 - Current
Bartender
Hellcat Maggie Laneway Bar
07.2023 - Current
Casino Dealer
Evolution
11.2021 - 06.2023
Cafe Manager
Ediya Coffee
03.2018 - 03.2021
Cafe Barista
Twosome Place Coffee
01.2016 - 01.2018
Bachelor of Arts - Political Journalism
Mokpo National University
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