Sera Okan
Schofields
Summary
Experienced in supporting individuals with diverse behavioural and developmental needs through evidence-based strategies. Skilled in client documentation, data reporting, and multidisciplinary collaboration across university settings. Passionate about promoting independence, wellbeing, and inclusion for all individuals. Enhanced student engagement and academic performance through innovative strategies. Skilled in quality control and effective communication, fostering a collaborative environment that promotes diversity and inclusion.
Overview
5
5
years of professional experience
Work History
Casual Teacher
Bardia Public School
11.2024 - Current
- Encouraged critical thinking skills and problem solving strategies among students.
- Support students in both mainstream and support unit classrooms, including students with autism, ADHD, and behavioural challenges.
- Utilized technology-based learning tools to enhance classroom instruction.
- Implemented behaviour management strategies to maintain classroom discipline.
- Assessed student performance through formative and summative evaluations, ensuring accurate feedback.
Team Leader
Western Sydney University
04.2024 - Current
- Directed cultural team of supervisors to enhance international and domestic student engagement.
- Coordinated biweekly meetings to align project objectives and staff expectations with quality assurance standards.
- Managed resource allocation and scheduling for multiple engagements, ensuring timely completion without sacrificing quality.
- Cultivated a collaborative environment fostering open communication among team members.
- Analysed data through Qualtrics systems to identify trends, informing strategic decisions that improved service delivery within the university.
SUPERVISOR
Western Sydney University
02.2024 - Current
- Implemented quality assurance processes and fostered open communication for continuous improvement.
- Supported 30+ staff members during peak periods and daily operations.
- Maintained operational procedures, including call card assignment and prioritization of daily tasks.
- Promoted diversity, equity, and inclusion to create a respectful work environment.
- Utilized software platforms: Trim, Teams, Excel, Pulse, Genesys, and Banner WSU effectively.
- Reviewed staff understanding of international and domestic policies to ensure compliance.
- Coordinated biweekly meetings to align project objectives and staff expectations with quality assurance standards, meeting minutes, rostering, as well as referrals for counselling and Welfare teams.
PASS FACILITATOR
Western Sydney University
03.2021 - 02.2024
- Utilised project management tools, including Genesys, Pulse, Qualtrics, and Smartsheet, to monitor progress.
- Utilised SharePoint, Word, and Excel to present data in face-to-face and online classroom settings.
- Facilitated interactive classes, improving academic results by 24 grade points compared to non-attendees.
- Spearheaded weekly projects, increasing efficiency in time management and ensuring timely analysis of information.
- Completed Psychological First Aid Course to enhance understanding of mental health literacy and community support.
Western Success Advisor
Western Sydney University
02.2022 - 01.2024
- Provided ongoing academic and non-academic support for international and domestic students during program completion at Western Sydney University.
- Collaborated with faculty and staff to connect students with essential academic support services.
- Advocated for students by offering mentorship and guidance during challenges and transitions.
- Maintained accurate records of student interactions and progress, ensuring compliance with university policies.
Education
Bachelor of Psychology - Honours
Western Sydney University
Sydney, NSWMaster of Teaching - birth-5/birth-12 Years
Western Sydney University
Sydney, NSW12.2025
Bachelor of Arts - Pathways to Teaching Birth-5/birth-12
Western Sydney University
Sydney, NSW12.2024
Skills
- Team leadership
- Decision-making
- Operations management
- Cultural competency
- Verbal and written communication
- Documentation and reporting
- Quality control
- Classroom management
Timeline
Casual Teacher
Bardia Public School
11.2024 - Current
Team Leader
Western Sydney University
04.2024 - Current
SUPERVISOR
Western Sydney University
02.2024 - Current
Western Success Advisor
Western Sydney University
02.2022 - 01.2024
PASS FACILITATOR
Western Sydney University
03.2021 - 02.2024
Master of Teaching - birth-5/birth-12 Years
Western Sydney University
Bachelor of Arts - Pathways to Teaching Birth-5/birth-12
Western Sydney University
Bachelor of Psychology - Honours
Western Sydney University