Sports
Sera Taylor
Sefton,Nsw
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
18
18
years of post-secondary education
Work History
Water and Sewer Civil Maintenance
Sydney Water
03.2019 - 11.2022
- Managed time effectively to balance multiple tasks simultaneously while maintaining a high level of service quality.
- Maintained a clean and organized workspace for optimal efficiency during busy events.
- Enhanced customer satisfaction by efficiently serving food and drinks in various event settings.
- Reduced blockages and overflows by promptly addressing reported issues and conducting thorough investigations.
- Maintained accurate records of work performed, materials used, and time spent on tasks, contributing to efficient resource allocation.
- Improved sewer performance by cleaning and clearing debris from lines using specialized tools and equipment.
- Ensured safe working conditions for team members with adherence to safety protocols and proper use of equipment.
- Delivered high-quality results under tight deadlines through effective prioritization of urgent tasks and efficient workflow management.
- Established a reputation as a reliable, knowledgeable, and professional resource within the organization by consistently delivering high-quality results on time and within budget.
- Coordinated with contractors for efficient installation or replacement of complex sewer infrastructure projects.
- Safeguarded public health through diligent attention to detail when diagnosing and resolving issues with sewer systems.
- Streamlined communication between departments with clear documentation of completed tasks and necessary follow-up actions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Enhanced overall sewer system efficiency by performing regular inspections and maintenance.
- Collaborated with engineers on sewer infrastructure projects, providing valuable insights from hands-on experience.
- Developed procedures for the safe handling of hazardous materials encountered during sewer maintenance activities.
- Minimized environmental impact through timely identification and repair of leaks or damaged pipes.
- Supported citywide initiatives for sustainable waste management by participating in educational programs and community outreach events.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Determined appropriate repair solution based on garment damage to employ proper tools or equipment.
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Upheld company reputation by maintaining a professional appearance and demeanor when interacting with clients, insurance adjusters, and other stakeholders in the restoration process.
- Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
- Safeguarded clients'' properties from further damages, securing affected areas using tarps, boards, or other appropriate methods upon arrival at job sites.
- Maintained up-to-date knowledge on industry advancements with continuing education coursework in water damage restoration techniques and equipment use.
- Increased job efficiency by maintaining a clean and organized work environment at all times during restoration projects.
- Improved client satisfaction by providing timely and efficient water restoration services.
- Enhanced overall service quality by following EPA guidelines when handling hazardous materials during water extraction procedures.
- Adhered to EPA and OSHA regulations.
- Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
- Interpreted data to identify trends and address problems.
Work Place Trainer
Woolworths Distribution Centre
04.2007 - 12.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
WQA Auditor
Woolworths Distribution Centre
04.2007 - 12.2013
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Communicated with auditee staff to obtain necessary information for audits.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Interviewed auditees to gather data needed to conduct audits.
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Interviewed business owners to understand needs and explain audit scope.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
- Consulted clients on internal control systems development and audit program improvements.
- Supported management decision making with accurate financial data analysis and insights from audit findings.
- Prepared working papers, reports and supporting documentation for audit findings.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Maintained integrity of general ledger and chart of accounts.
Education
Certificate 3 - Inplement The Food Safety Programe And Procedures, Participate in HACCAP Team, Food Processing.
AFS
Sydney 09.2007 - 09.2024
Certificate of Attainment - Principles And Applications HACCAP
AFS
Riverton, SA 09.2007 - 09.2007
Accredit Trainer For Move 4 Life
MOVE 4 LIFE
10.2008 - 10.2008
Operate As Part of Emergency Control Organisation
Evac You 8 Enterprises
01.2009 - 01.2009
OHS Consultation
NSCA
06.2007 - 06.2007
Isolate And Access Plant, Resource And Infrastructure Industry Training Package
Lawrence Davis Industry Training
03.2019 - 03.2019
Construction Induction Training
Work Cover
03.2019 - 03.2019
Permit Work in Accordance With An Issued Permit, Gas Test Atmosphere, Enter/work Confined Space
PipelineTraining
04.2019 - 04.2019
Prepare To Work Safely in The Construction Industry
Just Careers Training
07.2018 - 07.2018
Cert 5 - Property Service (real Estate)
MRT
10.2017 - 10.2017
Cert 3 - Water Industry Operations
Tafe NSW
03.2019 - 12.2019
MR License
Fusion Training Solutions
03.2019 - 03.2019
Civil Construction Wheeled Front End Loader Operations
Lawrence Davis Training
05.2019 - 05.2019
Conduct Civil Construction Excavator Operations
Lawrence Davis
05.2019 - 05.2019
Cert 3 - Provide Cardiopulmonary Resuscitation, Work Safely Near Live Electrical Apparatus As A Non-elec Work
Pipeline Training
Skills
- Critical Thinking
- Problem-solving abilities
- Customer Service
- Data Entry
- Call center experience
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Follow-up skills
- Product Knowledge
- Appointment Scheduling
- Team Development
- Documentation
- Administrative Support
- Assertiveness
- Sales expertise
- Staff education and training
- Quality Assurance Controls
- Friendly, Positive Attitude
- Loader Operation
- Backhoe Operation
- Heavy Equipment Operation
- Machine Maintenance
- Hazardous Materials Handling
- Road Construction
- Equipment Inspection
- Team Leadership
- Good Judgement
- Valid Driver's License MR
- Heavy Lifting
- Safety Compliance
- Safety Procedures
- Debris Removal
- Safety program understanding
- Construction Equipment Operation
- Material Handling Equipment
- Site Prep
- Project estimation and bidding
- Hand and Power Tool Operation
- Worksite Safety and Maintenance
- Safety Monitoring
- Task Delegation
- Team Training
- OSHA Compliance
- WQA
- Auditor
- Plumber
- Confined Space
- Stump and Rock Removal
Work Preference
Work Type
Full TimePart TimeContract WorkImportant To Me
Work-life balanceFlexible work hoursWork from home optionCompany CultureInterests
Shopping
Traveling
Learning New Things
Storage Wars
Timeline
Civil Construction Wheeled Front End Loader Operations
Lawrence Davis Training
05.2019 - 05.2019
Conduct Civil Construction Excavator Operations
Lawrence Davis
05.2019 - 05.2019
Permit Work in Accordance With An Issued Permit, Gas Test Atmosphere, Enter/work Confined Space
PipelineTraining
04.2019 - 04.2019
Water and Sewer Civil Maintenance
Sydney Water
03.2019 - 11.2022
Isolate And Access Plant, Resource And Infrastructure Industry Training Package
Lawrence Davis Industry Training
03.2019 - 03.2019
Construction Induction Training
Work Cover
03.2019 - 03.2019
Cert 3 - Water Industry Operations
Tafe NSW
03.2019 - 12.2019
MR License
Fusion Training Solutions
03.2019 - 03.2019
Prepare To Work Safely in The Construction Industry
Just Careers Training
07.2018 - 07.2018
Cert 5 - Property Service (real Estate)
MRT
10.2017 - 10.2017
Operate As Part of Emergency Control Organisation
Evac You 8 Enterprises
01.2009 - 01.2009
Accredit Trainer For Move 4 Life
MOVE 4 LIFE
10.2008 - 10.2008
Certificate 3 - Inplement The Food Safety Programe And Procedures, Participate in HACCAP Team, Food Processing.
AFS
09.2007 - 09.2024
Certificate of Attainment - Principles And Applications HACCAP
AFS
09.2007 - 09.2007
OHS Consultation
NSCA
06.2007 - 06.2007
Work Place Trainer
Woolworths Distribution Centre
04.2007 - 12.2013
WQA Auditor
Woolworths Distribution Centre
04.2007 - 12.2013
Cert 3 - Provide Cardiopulmonary Resuscitation, Work Safely Near Live Electrical Apparatus As A Non-elec Work
Pipeline Training
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