Serah Pittman
Casino,NSW
Summary
Proven leader and skilled florist at Niugini Flowers And Gardens, adept in customer relations and staff supervision, significantly enhancing customer satisfaction through personalized and visually appealing floral arrangements. Excelled in money handling and fostering a collaborative team environment, ensuring operational excellence and innovative floral design.
Overview
1
1
Certification
Work History
Assistant Manager and Florist
Niugini Flowers And Gardens
Port Moresby
02.2022 - 07.2022
Florist and Assistant Manager
Niugini Flowers And Gardens
Port Moresby, Papua New Guinea 🇵🇬
02.2022 - 07.2022
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
- Nurtured flowers to maintain quality and promote longevity.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Trained staff on proper techniques in arranging flowers and customer service skills.
Education
Certificate Causes - Year 11
Distance Learning UPNG Open Campus
Port Moresby PNG2015
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
Certification
.Certificate of Achievement for attending PNG High Performance Sport Leadership Summit at the Runnaway Bay Sport and Leadership Exellence Centre in Gold Coast Australia.
.Certificate of Attainment for Basic Life Skills Training.
Timeline
Assistant Manager and Florist
Niugini Flowers And Gardens
02.2022 - 07.2022
Florist and Assistant Manager
Niugini Flowers And Gardens
02.2022 - 07.2022
Certificate Causes - Year 11
Distance Learning UPNG Open Campus