Serah Smith
Eagleby,QLD
Summary
I am adaptable in any given environment and determination to complete any job with 100% commitment and to the highest of standards. Personal traits that I possess and consider important are being Professional, trustworthy, loyal and respectful working as part of a team, and as an individual to meet and achieve all goals.
I have completed my Diploma in Child youth and Family Intervention 2021 currently working at First Disability and Training Organisation as a Disability Support Worker, and wanting to enter the disciplinary areas of Youth Work or Case Management is the ultimate goal.
Overview
8
8
years of professional experience
Work History
Grievance Officer
F.I.R.S.T Disability
02.2022 - Current
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
Disability Support Worker
F.I.R.S.T Training And Disability Services
09.2015 - Current
- Drove clients safely to social activities and appointments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
- Kept accurate records for client files and handled related paperwork.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
Education
Diploma of Child And Youth
TAFE Queensland -
Brisbane, QLD09.2021
Certificate III in Community Work
Strategix
Brisbane, QLD07.2015
Skills
Excellent Communication Skills
Manage difficult situations with empathy
Guide and Support young people as they develop
Knowledge in Psychology to understand Issues
Crisis Intervention Skills
Additional Information
Currently volunteer for Scouts Program in my local area, helping young children from ages 4 - 9 with various activities to achieve goals and learn new life skills.
Timeline
Grievance Officer
F.I.R.S.T Disability
02.2022 - Current
Disability Support Worker
F.I.R.S.T Training And Disability Services
09.2015 - Current
Diploma of Child And Youth
TAFE Queensland -
Certificate III in Community Work
Strategix
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