Summary
Overview
Work History
Education
Skills
References
Timeline
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Seraphina Jayne

Seraphina Jayne

Melbourne,VIC

Summary

Reliable and friendly customer service worker with experience in retail and night shifts. Skilled at working independently, handling cash, and maintaining a clean, safe environment. Dedicated to providing excellent service and supporting team goals.

Overview

3
3
years of professional experience

Work History

Customer Service Consultant

Miele
Scoresby, VIC
11.2024 - 07.2025
  • Answered high volumes of inbound customer calls, assisting with product information, warranty claims, and service bookings
  • Consistently met or exceeded key performance indicators (KPIs) including call resolution time, customer satisfaction, and call handling targets
  • Logged customer interactions and service requests accurately in CRM systems
  • Liaised with technicians, dispatch teams, and internal departments to coordinate service visits and escalate complex issues
  • Delivered professional and empathetic support, often dealing with high-value appliances and discerning customers
  • Maintained up-to-date product knowledge and troubleshooting information across Miele’s full range of appliances
  • Received positive feedback from team leaders for clear communication, attention to detail, and reliability under pressure

Convenience Store Assistant

Woolworths Metro
Burwood , VIC
02.2024 - 11.2024
  • Delivered exceptional customer service by professionally greeting customers, identifying their needs, and resolving complaints with strong interpersonal and problem-solving skills.
  • Operated point-of-sale (POS) systems efficiently by processing transactions, handling cash and card payments, and balancing tills during opening and closing procedures.
  • Restocked merchandise and created organised, visually appealing displays to promote sales and maintain a clean, tidy sales floor.
  • Maintained a safe and secure environment by monitoring for theft, reporting suspicious activity, and complying with health and safety regulations.
  • Contributed to team success by training new team members on store policies and procedures, and providing feedback to management on customer preferences and product trends.
  • Stayed informed on current sales, promotions, return policies, and security procedures to confidently support customer enquiries.
  • Assisted with inventory control by tracking stock levels, conducting stocktakes, and replenishing shelves as needed to minimise stockouts.
  • Supported visual merchandising efforts by participating in floor moves and updating product displays in line with seasonal campaigns.
  • Ensured high store presentation standards through regular cleaning of shelves, counters and common areas.
  • Demonstrated reliability and initiative by taking on additional responsibilities during busy periods and staff shortages.

Customer Service Attendant

Caltex Service Station
Ringwood , VIC
04.2023 - 12.2023
  • Independently managed overnight shifts, ensuring the service station operated smoothly and safely without direct supervision
  • Delivered exceptional customer service by greeting customers warmly, assisting with fuel transactions, and providing product information on snacks, drinks, and automotive supplies
  • Accurately operated POS systems and handled cash, EFTPOS, and electronic payments with strict adherence to company policies and security procedures
  • Maintained a clean, organized, and welcoming store environment, including restocking shelves, rotating products, and performing routine cleaning tasks throughout the shift
  • Monitored forecourt safety, promptly addressing any hazards and following emergency protocols when necessary
  • Conducted basic troubleshooting and coordinated with maintenance teams to resolve pump or equipment issues, minimizing downtime
  • Managed inventory levels during overnight hours, ensuring the store remained stocked for daytime operations
  • Demonstrated excellent time management and multitasking abilities in a fast-paced environment, balancing customer service with store maintenance duties
  • Built positive relationships with regular customers, handling inquiries and resolving complaints efficiently and professionally
  • Adhered to all workplace health and safety regulations, contributing to a safe and secure work environment

Retail Assistant

Cotton On
Knox Shopping Centre, VIC
07.2022 - 02.2023
  • Provided friendly and efficient customer service, assisting shoppers with product selection and enquiries
  • Operated POS systems, processed payments, returns, and exchanges accurately
  • Maintained store presentation by restocking shelves, organising merchandise, and ensuring tidy displays
  • Assisted with inventory management, including receiving deliveries and conducting stocktakes
  • Collaborated with team members to meet daily sales targets and ensure smooth store operations
  • Handled customer concerns and complaints professionally, aiming to resolve issues promptly
  • Developed strong communication and teamwork skills in a fast-paced retail environment

Education

High School Diploma -

Glen Waverley Secondary College
Melbourne, VIC
11-2018

Skills

  • Customer service
  • Cash handling & EFTPOS
  • Stocking & merchandising
  • Overnight shift experience
  • Time management
  • Problem solving
  • Teamwork
  • Workplace safety

References

References available upon request.

Timeline

Customer Service Consultant

Miele
11.2024 - 07.2025

Convenience Store Assistant

Woolworths Metro
02.2024 - 11.2024

Customer Service Attendant

Caltex Service Station
04.2023 - 12.2023

Retail Assistant

Cotton On
07.2022 - 02.2023

High School Diploma -

Glen Waverley Secondary College

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Seraphina Jayne