Summary
Overview
Work History
Skills
Timeline
Generic

Seren Desovali

Mentone

Summary

Dedicated and accomplished Store Manager with 10 years of experience in retail operations, leading teams and driving sales. Skilled in customer service, communication, payroll & scheduling, conflict resolution and strategic thinking. Adept at fostering a positive work environment and delivering exceptional service. Eager to continue leveraging my expertise in a challenging retail management role.

Overview

10
10
years of professional experience

Work History

Customer Experience Manager

Victoria Secret
12.2024 - Current
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Performed duties and provided service in accordance with established operating procedures and company policies.

Sales Associate

Mecca
08.2023 - Current
  • Utilized point-of-sales (POS) system to accurately process customer payments
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Greeted customer in a friendly and professional manner
  • Learned and followed all stare policies and procedures, resulting in fewer mistakes and improved customer service
  • Assisted customer with locating items and providing products information

Store Manager

House of CB
05.2021 - 10.2024
  • As a Store Manager at House of CB, I was responsible for overseeing all aspects of store operations, including sales, customer service and staff management
  • Developed and implemented strategies to increase sales and meet targets
  • Managed payroll and scheduling to ensure adequate staffing levels during peak house
  • Utilised visual merchandising techniques to create compelling product displays
  • Provided leadership and guidance to a team of 8+ staff members, fostering a positive work environment
  • Handled customer escalations and resolved issues promptly, maintaining a high level of customer satisfaction and loyalty
  • Developed and maintained strong relationship with customer to ensure repeat business
  • Concluded inventory audits to ensure accurate stock levels and identify areas of loss prevention
  • Up-sold and cross-sold products to customers, resulting in an increase in average order value
  • Processed payments quickly and accurately while maintaining a friendly and professional demeanor
  • Operated a POS system to process payments, refunds and exchanges

Warehouse Manager

House of CB
09.2016 - 05.2024
  • Streamlined warehouse processes and developed new methods that improved efficiency
  • Developed and maintained relationship with vendors and suppliers to ensure timely delivery of goods
  • Developed and implemented warehouse safety protocols that reduce accidents
  • Recruited and trained warehouse staff
  • Developed and implemented a system for tracking and documenting goods movement, resulting in improved record keeping
  • Assisted in that implementation of a warehouse management system (WMS) that improved inventory accuracy
  • Oversaw the daily loading and unloading of goods, ensuring that all items are accounted for and stored correctly
  • Maintained a clean and organized workspace, ensuring that all products are stored properly and safely
  • Trained and supervised a team of warehouse workers to ensure that all tasks are completed accurately and on time
  • Processed and audited inventory data, ensure that all records are accurate and up to date

Sales Assistant

Woolworths
02.2015 - 10.2017
  • Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Learned and followed all stare policies and procedures, resulting in fewer mistakes and improved customer service
  • Assisted customer with locating items and providing products information

Skills

  • Ability to work in a team
  • Customer service
  • Staff management
  • Conflict resolution
  • Visual merchandising
  • Payroll & accounting

Timeline

Customer Experience Manager

Victoria Secret
12.2024 - Current

Sales Associate

Mecca
08.2023 - Current

Store Manager

House of CB
05.2021 - 10.2024

Warehouse Manager

House of CB
09.2016 - 05.2024

Sales Assistant

Woolworths
02.2015 - 10.2017

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Seren Desovali