Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serena Barnes

Werrington ,NSW

Summary

My name is Serena, I'm a 24 year old who loves to travel as well as spend time with friends and family. I am a happy, friendly and a hardworking team member who is always there for their colleagues, clients and always willing to lending a helping hand when needed. For the past 7 years I have worked, I have developed strong customer service skills, the ability to work in a team to achieve goals as well having excellent time management skills when working under pressure. I'm a Reliable employee who is hardworking and determine.

Overview

9
9
years of professional experience
1
1
Certification

Work History

International Flight Attendant

Virgin Australia
05.2022 - Current
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Ensured safety and comfort of customers onboard aircraft.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

Property Investment Management Associate

LJHooker
01.2021 - 05.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Resolved problems, improved operations and provided exceptional service.

Customer Service Cashier Supervisior

Coles Winston Hills
03.2018 - 01.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Customer Service Cashier

Coles
06.2016 - 03.2018
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

High School Diploma -

Catherine McAuley High School
Westmead, NSW
09.2019

Skills

  • Time management skills
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Patient and Empathetic
  • Team-Oriented and Cooperative
  • Friendly nature
  • Reliable and Responsible

Certification

Certificate of Registration

Expiry Date: 14th November 2025


Certificate III in Business - Completed in Highschool

Timeline

International Flight Attendant

Virgin Australia
05.2022 - Current

Property Investment Management Associate

LJHooker
01.2021 - 05.2022

Customer Service Cashier Supervisior

Coles Winston Hills
03.2018 - 01.2021

Customer Service Cashier

Coles
06.2016 - 03.2018

High School Diploma -

Catherine McAuley High School

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Serena Barnes