Serena Bumtsend
Chatswood,NSW
Summary
Motivated professional offering Master of Business in Enterprise Resource Planning System. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Author
self-employment
Chatswood, NSW
07.2023 - Current
- Generated ideas for new articles or books based on current trends in the industry.
- Conducted in-depth research on diverse topics to create accurate and engaging content.
- Interacted with and subject matter experts to develop quality content.
- Researched relevant topics thoroughly using both primary sources and secondary sources.
- Write a book about self help
Admissions Assistant
AHMI College
Sydney, NSW
01.2023 - 06.2023
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Answered phones, called prospects and handled initial email contacts for applicants.
- Issue Offer Letter
- Issue CoE
- Communicate with agent by emails
- Do installment in Offer Letter
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed incoming inquiries from potential applicants, providing detailed information about admission requirements.
- Assisted events including open houses, and orientations
- Reviewed application documents for accuracy and completeness prior to processing them for review by Admissions Committee.
Kid's Clothing Shop
Shop Owner
11.2016 - 06.2020
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Forecasted sales, allocated resources and managed labor to improve productivity metrics by 10%.
- Monitored progress by establishing plans, budgets and measuring results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Office Manager
GN Beverage LLC
03.2014 - 10.2016
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Keyed in customer contacts and delivery dates to update details in company databases.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Wrote professional business correspondence to maintain strong line of communications.
- Negotiated with vendors to determine optimal material purchase pricing.
- Managed office budget to handle inventory, postage and vendor services.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Directed administrative professional teams and assessed individual progress and efficiency.
- Oversaw CRM updates and backups, report generation and troubleshooting requisition.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
International Relations Officer
Just Agro LLC
04.2012 - 02.2014
- Built and maintained relationships with key consumer and trade media.
- Strategized and implemented public relations and promotional programs to strengthen brand and support business goals.
- Oversaw strategic event planning, executive presentation materials and visual presentations.
- Managed crisis communications and emergency response strategies and implementation.
- Cultivated positive relationships with media organizations to support PR objectives.
- Researched and reacted expeditiously to internal and external communications needs.
- Enhanced exposure opportunities and controlled large, strategic messaging programs.
- Attended and contributed to team meetings to devise program activities and projects.
- Launched and updated websites for service projects to increase volunteer participation and engagement.
- Executed social media plans to create cohesive online presence.
- Monitored marketing content for quality, accuracy and impact.
- Managed service projects from start to finish by finding partners, making detailed plans and executive projects.
- Implemented content editorial calendar to plan marketing campaigns and manage content.
Education
MBA - Enterprise Resource Planning System
Victoria University
02.2022
Advanced Diploma of Marketing And Communication - Business
SIBN College
Sydney NSW11.2018
Bachelor of Arts - Business Administration
Humanity University
UlaanbaatarSkills
- Managing Operations and Efficiency
- Documentation and Reporting
- Performance Evaluations
- Project Planning
- Verbal and Written Communication
- Project Documentation
- Strategic Planning and Review
- Microsoft Office
- Work Ethic
- Critical Thinking
- Computer Skills
- Customer Service Management
- Meeting Planning
- Scheduling
- Office Administration
- Fast Learner
Additional Information
References available upon request
Timeline
Author
self-employment
07.2023 - Current
Admissions Assistant
AHMI College
01.2023 - 06.2023
Kid's Clothing Shop
Shop Owner
11.2016 - 06.2020
Office Manager
GN Beverage LLC
03.2014 - 10.2016
International Relations Officer
Just Agro LLC
04.2012 - 02.2014
MBA - Enterprise Resource Planning System
Victoria University
Advanced Diploma of Marketing And Communication - Business
SIBN College
Bachelor of Arts - Business Administration
Humanity University