Summary
Education
Skills
Experience
Achievements and Studies
Timeline
Generic
Serena Capozzi

Serena Capozzi

Avondale Heights,Victoria

Summary

Experienced professional with a background in office administration and corporate facilities management. Proficient in administrative tasks, Sharepoint, Protege, Gallagher, SAP, and Excel, with a strong understanding of accounts payable and invoicing processes. Skilled in vendor and purchase order creation, as well as organizing office events to maintain strong business-to-customer relationships. Possesses critical thinking abilities to effectively problem-solve and streamline processes. Eager to transition into a role to leverage these skills for business growth and client satisfaction.

Education

VCE

Ave Maria Collage
2019

Diploma of Fashion And Merchandising -

Kangan Institute

VET BUSINESS CERT II AND III

VET

Bachelor of Business - Project Management

Deakin University
Melbourne, VIC

Skills

  • Motivating, ready to learn attitude
  • Ability to work in a team environment
  • Microsoft Excel, Powerpoint, Sharepoint, Word, Gallagher, SAP and Power of BI programming
  • Excell in administrative tasks, such as: booking clients, event organising, answering phone and email related queries, new onsite office inductions, invoice payments and ordering office goods and services
  • Social Media and Digital Marketing
  • Time management
  • Brand Knowledge
  • Skills in analysing consumer behavior, market trends, and competitor strategies
  • Sketching, pattern-making, and garment construction
  • Product up selling and achieving KPI's
  • Trained to be accountable in running the store alone
  • Managing loss within a store
  • Problem solving and can-do attitude

Experience

Bakers Delight

Sales Assistant, March 2017-January 2019 

  • Customer service
  • Handling transactions
  • Working with a team

Peter Alexander

Retail Sales Assistant Part time, December 10 2018- 2023 

  • Customer service
  • Store accountable
  • End of day banking
  • Merchandising
  • Reaching targets and KPI's
  • Trouble shooting
  • Working in a team
  • Reliable and motivated at all times

Rejuvenate Laser and Skin Clinic

Receptionist, April 2022- August 2023

  • Admin work
  • Scheduling clients
  • Customer service
  • Processing payments
  • Trouble shooting client issues

All About Laser Clinic

Business owner, November 2022- Current

  • Customer service
  • Scheduling clients
  • Setting and conducting marketing strategies
  • Admin and financial managing

Ampol

Corporate Facilities & Administration Officer, October 2023- Current

  • Administrative tasks
  • SAP,Excel and Power of BI tasks
  • Accounts payable/ paying invoices
  • Vendor and PO creation processes
  • Initiate and organise office events keeping a business to customer relationship
  • Using softwares such as excel and SAP to gather data and present the information to my superiors.
  • Critical thinking

Achievements and Studies

  • Fashion Design & Merchandising Diploma- Kangan
  • Certificate II and III in Vet Business
  • Power of BI Linked In Learning Certificate
  • Excel Linked In Learning Certificate
  • Received highest ATV sales in the state
  • Trained in area 64, to be left accountable in the store alone
  • Work Safety Certificate Retail
  • 2016, 2024 Certificate in First Aid and CPR
  • 2017 Certificate in Self Defense

Timeline

VCE

Ave Maria Collage

Diploma of Fashion And Merchandising -

Kangan Institute

VET BUSINESS CERT II AND III

VET

Bachelor of Business - Project Management

Deakin University

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Serena Capozzi