Serena Cash
South Nowra ,NSW
Summary
Driven Retail Manager with more than 5 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
12
12
years of professional experience
Work History
Retail Manager
Good Price Pharmacy Nowra
South Nowra, NSW
10.2016 - Current
- Excellent people skills during interaction with employees and customers.
- Oversee employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Control store inventory and reviewed cash handling and operations reports.
- Train and developed new employees for ease of transition into team.
- Implement daily operating procedures to keep store clean, adequately stocked and well-organized.
- Exceed sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Complete daily paperwork and computer entry of sales data as established by management.
- Answer questions about store policies and addressed customer concerns.
- Submit reports to senior management to aid in business decision-making and planning.
- Maintain customer satisfaction with quick and professional handling of product returns.
- Cultivate customer loyalty to enhance retention by delivering outstanding service.
- Coach employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Reach KPI's as set out by head office
Pharmacy Assistant
Greenwell Point Pharmacy
Greenwell Point, NSW
02.2014 - 10.2016
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Kept pharmacy counter and related areas clean, neat and organized.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Operated cash register and other front counter tasks to facilitate daily operations.
Cafe Manager
Pelican Rocks Cafe
Greenwell Point, NSW
02.2011 - 02.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School Diploma -
Picnic Point High School
Panania, NSW11.1990
Skills
- Administrative Management
- Merchandising Operations
- Customer Inquiries
- Inventory Demand Forecasting
- Team Meetings
- Database Maintenance
- POS Terminal Operations
- Payroll Submission
- Payroll Administration and Timekeeping
- Money Handling
- Customer Accounts Management
- Inventory Tracking and Management
- Special Promotions Planning
- Loyalty Programs
- Retail Effectiveness
Timeline
Retail Manager
Good Price Pharmacy Nowra
10.2016 - Current
Pharmacy Assistant
Greenwell Point Pharmacy
02.2014 - 10.2016
Cafe Manager
Pelican Rocks Cafe
02.2011 - 02.2014
High School Diploma -
Picnic Point High School