Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serena Elias

Glenorie

Summary

Driven and enthusiastic in all facets of employee relations, with years of experience in successful large corporations. Specialising in recruitment, performance management, employee engagement, and retention. Adept at building positive relationships with all team members and ensuring all employee matters are handled with the utmost confidentiality. Passionate about human resources and excited to continue my career in the industry!

Overview

9
9
years of professional experience
1
1
Certification

Work History

Human Resources Coordinator

Urban Land Housing
08.2021 - Current
  • Provide support across HR function
  • End-to-end recruitment including job advertisements, filtering applications, phone screening, interviewing, background checks, reference checks, and issuing employment agreements.
  • Maintain human resources information system, Employment Hero
  • Award interpretation and handling of employee enquiries regarding policies, pay, benefits, and other employment-related matters
  • Implement employee recognition and engagement initiatives
  • Conduct employee onboarding and provide ongoing orientation training and induction sessions.
  • Support employee relations and implement retention strategies with a particular focus on fostering a welcoming and inclusive work culture.
  • Monitor performance and goal-setting strategies in line with the company vision, as well as facilitate end of probation reviews.
  • Assist with grievance matters
  • Develop and implement effective recruitment and onboarding strategies for new hires.
  • Work with line managers to achieve compliance of licences and certificates

Dispense Technician

Glenorie Pharmacy
01.2015 - 08.2021
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Coached new employees on administrative procedures, company policies, and performance standards.
  • Processed fortnightly pay for all team members.
  • Refilled medications and offered insight into over-the-counter products.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Entered patient and medication information into Z-Dispense software.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Provided excellent customer service both face-to-face and through phone conversations.
  • Worked closely with team members to develop solutions, and meet deadlines.
  • Prioritised and organised tasks to efficiently accomplish service goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided consultations and answered enquiries from patients, healthcare professionals, and physicians regarding drugs, potential side effects, and specified use.

Education

Bachelor of Business - Human Resources Management

Western Sydney University
Sydney, NSW
2022

Tangara School For Girls
Cherrybrook, NSW

Skills

  • Customer Service
  • Regulatory Compliance
  • Relationship Building
  • Detail-Oriented
  • Verbal and Written Communication
  • Prioritisation and Organisation
  • Time Management
  • Analytical Thinking
  • Safety Protocols and Risk Management
  • Employee Training
  • Team Coordination
  • Confidentiality Practices
  • Human Resources Policies and Procedures Expertise

Certification

  • Bachelor of Business, majoring in Human Resources
  • Fair Work Ombudsman Training Certificate
  • Certificate II in Community Pharmacy
  • Young Business Mind Award: Recognising Excellence in Commerce and Industry



Timeline

Human Resources Coordinator

Urban Land Housing
08.2021 - Current

Dispense Technician

Glenorie Pharmacy
01.2015 - 08.2021

Bachelor of Business - Human Resources Management

Western Sydney University

Tangara School For Girls

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Serena Elias