Serena Etita
Wollongong
Summary
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor
Autospa
06.2021 - Current
- Utilised effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Washed, waxed, and buffed vehicle bodies for professional shine. New and used cars.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Wiped down and polished interior and exterior surfaces.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Developed checklist for quality control, ensuring every vehicle met high standards before delivery.
- Improved inventory accuracy by conducting regular stock counts and updating records accordingly.
Babysitter
Babysitting
01.2012 - Current
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Maintained a clean and organised environment to ensure the well-being of children under care.
- Organised activities that enhanced children's physical, emotional and social well-being.
- Taught children basic life skills, manners and personal hygiene.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Waitress FOH
Corner Point Café
07.2019 - 12.2019
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Work experience
Target
03.2018 - 03.2018
- Pressed and folded items upon arrival in store to increase visual appeal.
- Maintained organised store environment to foster pleasant shopping experiences.
- Greeted customers, identified needs and provided product advice.
- Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
- Restocked shelves and organised displays in alignment with merchandising standards.
- Clearly labelling items and arranging according to size or colour.
Kitchen Hand
Lagoon Seafood Restaurant
10.2017 - 03.2018
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Supported chefs in food preparation tasks such as chopping ingredients and peeling vegetables.
- Developed strong time management skills, effectively prioritising tasks to ensure completion within allocated timeframes.
- Cleaned and maintained work areas, equipment and utensils.
- Monitored food temperature, discarding items not stored correctly.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
Education
High School Diploma -
Warrawong High School
Warrawong, NSW11-2019
Skills
- Communication
- Teamwork
- Training and mentoring
- Attention to detail
- Exceptional customer service
- Goal oriented
- Strong work ethic
- Time management
Accomplishments
- Collaborated with team of 4 team leaders in the development of the Illawarra Refugee Course.
- Joined Kia Orana Program, growing together culturally in the Pacific Island community.
Certification
- First Aid Certification
- Certificate 1 Business studies
- Statement of attainment (Hospitality)
Timeline
Supervisor
Autospa
06.2021 - Current
Waitress FOH
Corner Point Café
07.2019 - 12.2019
Work experience
Target
03.2018 - 03.2018
Kitchen Hand
Lagoon Seafood Restaurant
10.2017 - 03.2018
Babysitter
Babysitting
01.2012 - Current
High School Diploma -
Warrawong High School
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