Serena Farkas
Sydney,NSW
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
4
4
years of professional experience
Work History
Crew Trainer
KFC
Pagewood, NSW
06.2021 - Current
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Customer Service Cashier
KFC
Pagewood, NSW
12.2019 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Counted money in drawers at beginning and end of each shift.
Customer Service Cashier
Subway
Rockdale, NSW
02.2022 - 12.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Education
High School Diploma -
South Sydney High School
Sydney NSW11.2011
Skills
- Pricing and Markdowns
- Problem Solving
- Call Response and Transfer
- Detail-Oriented
- Inventory Stocking
- Payment Processing
- Work Task Prioritization
- Customer Relations
- Cleaning and Sanitizing
Reference
Evan Hagerty (KFC Manager): 0410226952
Veronica Isla (Personal Referee): 0416792402
Timeline
Customer Service Cashier
Subway
02.2022 - 12.2022
Crew Trainer
KFC
06.2021 - Current
Customer Service Cashier
KFC
12.2019 - Current
High School Diploma -
South Sydney High School