Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
References
Timeline
Generic

Serena Galloway

Morley,WA

Summary

I am dedicated and hard working, passionate about providing passengers with the best possible experience for their journey. With many years of experience in the hospitality industry, I am committed to customer care and safety, where I will go above and beyond to meet guest requirements, and nothing is ever too much trouble. I have recently completed a Certificate III in Aviation (Cabin Crew), which has broadened my knowledge and skills, and I am passionate about starting my career in this industry.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front of House Team Member

Collins Foods Ltd (KFC)
Morley, WA
06.2022 - Current
  • Greeted and welcomed customers to create a friendly atmosphere.
  • Assisted customers with menu selections and answered questions about offerings.
  • Maintained cleanliness of dining area, ensuring a pleasant experience for guests.
  • Handled cash transactions and operated point-of-sale systems efficiently.
  • Monitored inventory levels and restocked supplies as needed throughout shifts.
  • Resolved customer complaints by listening actively and providing solutions promptly.
  • Supported team members during busy periods to maintain smooth operations.
  • Maintained a professional attitude while working under pressure during peak hours.
  • Performed opening and closing procedures at the end of shift.

Education

Certificate III - Aviation (Cabin Crew)

South Metropolitan TAFE
Jandakot WA
06-2025

Secondary Education

Sacred Heart College
Sorrento
01-2024

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Inventory management
  • Effective communication
  • Safety procedures
  • Professional appearance
  • Greeting guests
  • Multilingual - Spanish

Languages

English
Native/ Bilingual
Spanish
Professional

Affiliations

  • Travelling
  • Reading
  • Baking
  • Pilates

Certification

  • Responsible Service of Alcohol Certificate
  • HLTAID011 Provide First Aid and CPR
  • Dangerous Goods Awareness Certificate
  • Priority 1 Fire and Safety Certificate

References

  • Trish Rossides - Lecturer South Metropolitan TAFE Ph: 0458 588 004 email: Trish.Rossides@smtafe.wa.edu.au
  • Greg Larson - Store Manager KFC Morley - Ph: 9276 5969

Timeline

Front of House Team Member

Collins Foods Ltd (KFC)
06.2022 - Current

Certificate III - Aviation (Cabin Crew)

South Metropolitan TAFE

Secondary Education

Sacred Heart College

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Serena Galloway