Serena Manihera
Retail Manager
Brighton-Le-Sands,NSW
Overview
23
23
years of professional experience
Summary
Dynamic Retail Manager with a proven track record at Knead Dough Ltd, excelling in customer service and team leadership. Enhanced store performance through strategic selling and effective merchandising, achieving sales goals and fostering strong customer relationships. Skilled in inventory control and staff training, driving operational excellence and team development.
Work History
Retail Manager
Knead Dough Ltd
Sydney, NSW
09.2017 - Current
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Managed staff recruitment, training, and development to enhance team efficiency.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales data to identify trends and inform strategic business decisions.
- Led initiatives to improve store layout, enhancing customer experience and accessibility.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Answered questions about store policies and addressed customer concerns.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic instore.
- Cultivated relationships with high-value customers to understand their needs and ensure their loyalty.
- Developed and executed promotional campaigns to increase foot traffic during off-peak hours.
- Increased sales figures by introducing loyalty program that encouraged repeat business.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Team Leader
Heinz Watties
New Zealand
06.2007 - 07.2017
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Led team meetings to enhance communication and support operational efficiency.
- Trained new staff on equipment usage and safety protocols.
- Implemented process improvements that increased production efficiency.
- Coordinated workflow among team members to meet production targets.
- Monitored inventory levels, ensuring timely replenishment of supplies.
- Resolved operational issues promptly, minimizing downtime and disruptions.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Machine Operator
Heinz Watties
Hastings NewZealand
03.2003 - 03.2007
- Operated machinery for food processing, ensuring adherence to safety protocols and quality standards.
- Monitored production line efficiency, identifying areas for improvement and optimizing workflow processes.
- Conducted routine maintenance on equipment, minimizing downtime and enhancing operational reliability.
- Collaborated with team members to troubleshoot equipment issues, fostering a proactive maintenance culture.
- Trained new operators on machinery operation and safety procedures, promoting knowledge sharing within the team.
- Implemented process improvements that increased output consistency and reduced waste in production cycles.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Streamlined assembly line operations, resulting in smoother workflow.
- Optimized machine output to meet production targets, carefully scheduling machine runs and maintenance.
Quality Assurance Analyst
Heinz Watties
Hastings NewZealand
03.2005 - 2006
- Conducted thorough testing of food product quality, ensuring compliance with safety standards.
- Collaborated with cross-functional teams to identify and resolve product discrepancies.
- Developed and executed test plans for new product lines, enhancing quality assurance processes.
- Analyzed testing data to inform improvements in production protocols and practices.
- Implemented quality control measures that increased operational efficiency and consistency.
- Ensured documentation accuracy for compliance audits and regulatory reporting requirements.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
Skills
Customer service
- Store operations
- Visual merchandising
- Staff management
- Leadership development
- Customer outreach
Cash management
Store operations
Inventory control
Visual merchandising
Team Training
Staff management
Strategic selling
Complaint resolution
Leadership development
Team training and development
Quality assurance
Merchandising operations
Relationship selling
Operations management
Staff recruitment
Operations oversight
Profit and loss analysis
Customer service delivery
Customer outreach
Merchandising oversight
Decision-making
Team leadership
Customer relations
Relationship building
Goal setting
Effective leader
Direct sales
Work Preference
Work Type
Full TimePart TimeReferences
David Cummins: Knead dough Ltd
- PH +61 415 484 398
Timeline
Retail Manager
Knead Dough Ltd
09.2017 - Current
Team Leader
Heinz Watties
06.2007 - 07.2017
Quality Assurance Analyst
Heinz Watties
03.2005 - 2006
Machine Operator
Heinz Watties
03.2003 - 03.2007