Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Navusolo

Caringbah south

Summary

Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.

Personable and positive with strong communication and customer service skills, adaptable in fast-paced retail environments. Knowledge of sales principles and techniques, coupled with proficiency in handling transactions and managing inventory. Dedicated to enhancing customer satisfaction and driving sales growth.

Overview

3
3
years of professional experience

Work History

Sales Assistant

Kmart
07.2022 - 01.2025
  • Operated registers efficiently, handling transactions, refunds, and price adjustments
  • Assisted customers with inquiries, providing product recommendations and locating items in-store
  • Managed Click & Collect orders, ensuring correct packaging, processing, and distribution
  • Processed online orders, weighing and preparing packages for delivery
  • Handled returns and exchanges by problem-solving to meet both company policies and customer needs
  • Maintained store organization by restocking and arranging merchandise according to visual merchandising guidelines
  • Collaborated with team members to enhance overall store performance and guest satisfaction

Education

Bachelor of Arts - Business Communication

University of Technology Sydney
Sydney, NSW
09-2027

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management
  • Purchase packaging
  • Customer service
  • Processing payments
  • Team collaboration

Timeline

Sales Assistant

Kmart
07.2022 - 01.2025

Bachelor of Arts - Business Communication

University of Technology Sydney
Serena Navusolo