Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Serena Okul

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

17
17
years of professional experience

Work History

Assistant in Nursing

Mercy Care Mount St Josephs
02.2019 - Current
  • Greeted guests in with friendliness and professionalism.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided customized care according to individual health plan.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Worked alongside certified nursing assistants to check vitals and tend to patient needs.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Cleaned and sterilized medical instruments and disposed of contaminated supplies.
  • Provided informational resources to patients and families regarding treatments, guidelines and plans.
  • Maintained compliance with HIPAA and organizational privacy-protecting policies.
  • Offered nursing station clerical and data-entry assistance to streamline operations.
  • Cared with empathy and compassion to build positive patient and family relationships.
  • Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behaviour and physical condition for progress or deterioration.
  • Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
  • Maintained excellent care continuity through collaboration with nurses and external healthcare professionals.
  • Escalated changes in patient behaviour, condition and vital signs for prompt assessment.
  • Developed personalized patient care plans to improve health and well-being.
  • Provided basic wound care to optimize recovery and limit infection risks.
  • Transported patients between medical appointments with professional, punctual service.
  • Distributed patient education materials to support condition and recovery understanding.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Broadband Provisioning Team Lead

Telstra Head Office
08.2012 - 01.2014
  • Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
  • Provided customer with information and requirements for all services.
  • Trained new employees to properly perform installations and repairs.
  • Utilized industry equipment to analyze, identify and resolve technical problems.
  • Verified continuous broadband connectivity while installing cutting-edge technology such as place mounts, satellite dishes and receivers.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Recommended merchandise and services that would meet customer needs.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.

Customer Service Representative

Woolworth's
01.2009 - 07.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Telemarketing Sales Representative

Astia
01.2007 - 04.2008
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Recorded contact information of customers and potential customers in internal database.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

Education

Bachelor of Nursing - Nursing Practice

Charles Sturt University
Bathurst, NSW
01.2026

Certificate III - Assistant in Nursing

Tafe Young
Young, NSW
01.2018

Year 10 -

Sir Joseph Banks High School
Revesby, NSW
04.2005

Skills

  • Information Security
  • Data Collection
  • Consultative Sales
  • Complaint Resolution
  • Product Knowledge
  • Data Entry
  • Active Listening
  • Medication Administration
  • Infection Control
  • Medical Terminology Knowledge
  • Quality Assurance
  • Specimen Collection
  • Supply Restocking
  • Patient Feeding
  • Vital Sign Monitoring
  • Light Housekeeping
  • Electronic Charting
  • Mobility Assistance
  • Companionship and Emotional Support
  • Behaviour Redirection
  • Patient Relationship Building
  • Records Management
  • Recording Vital Signs
  • Catheter Care
  • Direct Patient Care
  • Patient-Focused Care
  • Client Documentation

Hobbies

  • Music
  • travelling
  • being a mother to a 8 year old and a 7 year old
  • dancing
  • sports
  • coffee

Timeline

Assistant in Nursing

Mercy Care Mount St Josephs
02.2019 - Current

Broadband Provisioning Team Lead

Telstra Head Office
08.2012 - 01.2014

Customer Service Representative

Woolworth's
01.2009 - 07.2011

Telemarketing Sales Representative

Astia
01.2007 - 04.2008

Bachelor of Nursing - Nursing Practice

Charles Sturt University

Certificate III - Assistant in Nursing

Tafe Young

Year 10 -

Sir Joseph Banks High School

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Serena Okul