Serena Paenui
Quakers Hill,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills
Overview
27
27
years of professional experience
Work History
Performance Finance & Administration Manager
Jaire Pty Ltd
Sydney, NSW
07.2018 - Current
- Interpreted contracts and ensured that parties were compliant with their contractual obligations.
- Negotiated contracts with vendors, suppliers, customers, ensuring best value for company resources.
- Prepared annual budget plans, quarterly forecasts, and monthly closing activities.
- Ensured timely filing of all required state taxes; provided support during audits by regulatory agencies.
- Assessed current accounting processes and procedures; developed new policies as needed.
- Reviewed financial statements on a regular basis to ensure accuracy of reported information.
- Analysed financial data to identify trends and recommend solutions for improvement.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with Human Resources department on worker compensation claims due to work-related injuries or illnesses.
- Trained staff on proper safety protocols and provided guidance on how to respond to emergency situations.
- Investigated workplace accidents, identified root causes, and developed corrective actions.
- Ensured effective communication between management, workers, and other stakeholders on health and safety matters.
- Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
- Evaluated supplier performance against pre-defined criteria and negotiated contract terms accordingly.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Developed training programs to support professional growth of employees across all levels of the organization.
- Investigated workplace complaints or incidents involving harassment or discrimination according to company policy guidelines.
- Monitored changes in labor legislation that could impact the organization's policies or procedures.
- Created job descriptions for open positions based on business needs and requirements.
- Provided HR advice to managers on workforce planning, talent management, and organizational development.
- Supported managers during disciplinary action meetings by providing guidance on legal implications of decisions made.
- Planned and executed special events such as holiday parties for employees.
- Managed employee engagement and communication activities, guiding employee safety and workers' compensation activities.
- Oversaw staffing needs, performance reviews, staff development, and training procedures and coaching initiatives.
- Scheduled random drug testing for employees to diminish regularity risks.
- Created and implemented employee retention strategies.
Miller Logistics
Yennora, NSW
07.2018 - 06.2019
- Provided guidance on accounting issues related to new business initiatives.
- Coordinated with other departments within the organisation regarding budgeting matters.
- Prepared financial documents such as budgets, forecasts and reports.
- Conducted risk management assessments and created strategies to minimise potential risks.
- Assisted in the development of internal controls to protect company assets.
- Created monthly performance metrics that tracked key performance indicators.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Ensured accurate and timely compliance with tax filing requirements and other regulatory obligations.
- Provided strategic financial advice to senior management and board members.
- Negotiated terms with banks and other financial institutions to secure financing and optimise terms.
- Led financial reporting processes, ensuring compliance with accounting standards and regulations.
- Organised recruitment activities including job postings, candidate sourcing, interviewing and selection.
- Prepared monthly reports on staffing metrics such as headcounts, turnover rates.
- Created and maintained personnel records in accordance with legal requirements.
- Managed employee relations issues such as grievances, disciplinary actions and terminations.
- Worked with department managers to assess needs.
- Interpreted and explained human resources policies, procedures or regulations.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Administration Manager
JLS Express Pty Ltd
Smithfield, NSW
09.2015 - 10.2018
- Developed effective filing systems to store confidential documents securely.
- Developed strategies for improving operational effectiveness and efficiency.
- Actively participated in weekly meetings with senior management to discuss progress towards goals.
- Developed a comprehensive training program for new staff members to ensure smooth integration into the organisation's culture.
- Reviewed incoming emails and responded accordingly within established timelines.
- Ensured compliance with organisational policies and procedures as well as applicable laws and regulations.
- Conducted performance reviews for administrative staff members to identify areas of improvement.
- Performed budgeting duties including forecasting expenditures and preparing financial reports.
- Provided guidance to staff on administrative issues such as payroll processing, employee benefits administration.
- Built and implemented systems for lead generation, client management and office operations.
- Organised workflows to improve efficiency and reduce operating costs.
- Collaborated with external auditors to ensure compliance with applicable laws and regulations.
- Identified opportunities for cost savings through process improvements and automation initiatives.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
- Monitored cash flow to ensure sufficient liquidity.
- Prepared financial documents such as budgets, forecasts and reports.
- Managed payroll processing activities for multiple entities including tax filings.
- Calculated and prepared checks for utilities, taxes, and other payments.
- Implemented cost-reduction strategies to optimise spending and increase efficiency.
- Provided HR consultation services to leadership and department heads.
- Developed and implemented HR policies, procedures and programs.
- Provided guidance on HR policies and procedures to all employees.
- Consulted with HR professionals regarding implementation of innovative workforce solutions.
- Identified potential areas of improvement in HR processes and procedures.
- Reviewed and updated employee records in HR database.
- Created, maintained, and updated employee handbooks and other HR documents.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Office Manager
St George Cranes
09.2012 - 09.2015
- Ensured the regular updating and distribution of Safe Work Method Statements and WHS Manuals
- Managed the scheduling of site visits and procured cost estimates
- Maintained accurate records of all entries in the Purchase systems
- Maintained accurate record of customer payments and handled daily banking responsibilities
- Streamlined the payment process by collecting supplier invoices and organizing them into weekly and monthly payments.
- Maintained accuracy in authorising supplier bills for payment and processing approved payments
- Managed the organization's finances by accurately recording supplier payments and office expenses using MYOB accounting software, ensuring proper coding.
- Reconciled bank accounts on a fortnightly basis.
- Ensured accurate reconciliation of loan accounts on a quarterly basis
- Ensured the privacy and accuracy of employee data, including employment declarations and tax file numbers.
- Processed employee pays and electronically disbursed them to employee accounts
- Managed the reconciliation and processing of monthly superannuation payments
- Managed reconciliation and preparation of year-end payment summaries
- Contributed to the development of annual budgets and their subsequent input into MYOB.
- Produced necessary end-of-month journals
- Generated draft monthly financial statements, sending them via email to Accountant, and offering additional reporting when requested.
- Established and maintained a systematic approach for improving the recovery of overdue debts.
- Implemented a system for regular distribution of account statements to customers with outstanding balances
- Ensured prompt identification of non-payment issues, delayed payments and any other inconsistencies in customer accounts
- Completed billing, collection, and reporting duties within designated timeframes
- Meticulously performed tasks related to receipt processing, cash handling, and other financial transactions.
Accounts Receivable
Reddam House Ltd
09.2010 - 06.2012
- Ensured accurate and current billing records
- Managed the follow-up process for payments, ensuring all outstanding amounts were collected and funds were allocated correctly.
- Continuously optimised collection strategies to maximise the retrieval of overdue accounts.
- Monitoring customer account details for non-payments, delayed payments, and other irregularities.
- Carry out billing, collection, and reporting activities according to specific deadlines.
- Reconciliation of accounts.
- Maintain accounts receivable customer files.
- Processing receipts, cash, etc.
- Prepare bank deposits.
- Completion of bank reconciliations.
- Investigate and resolve customer queries.
- Process adjustments.
- Maintain a recovery system and initiate collection efforts.
- Communicating with customers via phone, email, mail, or in person.
- Maintain finance process to facilitate timely payment.
Receptionist
Reddam House Ltd
06.2009 - 09.2010
- Switchboard operation
- Control student absence records
- Provide reception services for all visitors and clients
- Receive, dispatch and distribute mail and deliveries
- Maintain School staff and student notice boards
- Assist with information production and distribution, required by the Administration team
- Conduct facsimile transmissions, distributing incoming facsimile messages as required
- Contribute to planning and preparation of activities, including events and conferences
- Establish and maintain systems and procedures for dealing effectively with the day-to-day operations of the School reception area.
NSW Distribution Coordinator
Chrisco Group Pty Ltd
10.2007 - 03.2009
- Effectively manage NSW delivery network to achieve DIFOT (Direct In Full On Time)
- Source and develop a high performing and motivated team of delivery agents
- Realign the intrastate regions to provide a cost efficient delivery model
- Improve delivery performance to customers that will result in higher retention rates year on year, and enhance our position in the market
- Provide accurate and timely forecasting of operational & distribution costs and seek to identify cost savings without impacting service
- Work with the Line haul Manager to develop a cost effective and Line haul solution
- Liaise effectively with all other business departments
- Ensure the effective assignment and completion of deliveries for NSW regions
- Primary point of contact for NSW delivery agents
- Maintain appropriate product supply levels at all NSW Delivery regions
- Map and Support Delivery Agents with effective delivery strategies
- Negotiate rates and additional costs for NSW deliveries
- Ensure set up and Inductions/Training of all agents and their supplied labour.
Office Manager
Top Cut Foods Ltd
03.2005 - 10.2007
- Supervision of Customer service and administration personnel
- Management and Co-ordination of Managing Directors travel and conference functions
- Management of Accounts payable and receivable transactions
- Review and distribution of Sales Department Quotes and Sales
- Presentation’s for National Sales and Marketing campaigns
- Stock take entry and analysis
- Rebate collation and reconciliation
- Updates and distribution of Quality, OH&S and HACCP manuals
- Compliance and audit process of NSW food authority and AUS Meat standards
- Work cover return to work planning and co-ordination
- Safety and risk assessments.
Site Administration Manager
Serco Sodexho Defence Services
03.2001 - 03.2005
- Administration Traineeship supervision
- Interview and assessment process of internal and external candidates
- Induction training
- Payroll for Full-time, Part-time and casual staff using Pay Global systems
- Work cover return to work planning and co-ordination
- Safety and risk assessments
- OH&S co-ordination through bases
- Collation of accounts from internal base to accounts department
- Debtor reconciliation
- Management of departmental helpdesk
- Dispute resolution via Department of Defence Equity and Diversity program
- Budget structure and analysis
- Profit and Loss Analysis.
Personal Assistant
Serco Sodexho Defence Services
09.2000 - 03.2001
- Logging Identification passes
- Conference room management
- Travel Management for Heads of Departments
- Payroll data entry
- Main reception supervision
- Helpdesk Management
- Management Diary coordination
- Board meeting control.
Accommodation Administrator
Serco Sodexho Defence Services
12.1998 - 09.2000
- Allocation of Military and Civilian accommodation
- Naval police and Base Service liaison for coordination of rations and barrack accommodation
- Bar Supervision and Cellar duties
- Stock take, banking and function management
- Officer liaison for incoming servicemen and deployment functions.
Guest Relations
Saville Park Suites
05.1998 - 12.1999
- Switchboard Operation
- Reservation duties
- Room Allocation
- Check In / Check Out services
- Guest account reconciliation.
Operations / Accounts
FCI AUSTRALIA LTD
04.1997 - 05.1998
- Korean Shipping liaison
- Door to Door logistics Service
- Customs clearance
- Accounts payable and receivable entry
- International money transfer
- Invoicing
- Bank reconciliation for national and international accounts
- Cheque requisition
- Overseas invoicing and receipting
- End of month and year account closure.
Education
Skills
- Advanced written and verbal communication
- High level customer service
- Ability to prioritise a demanding workload
- Excellent organisational skills
- Highly motivated with a proven ability to show initiative
- Advanced computer literacy
- Systems Monitoring
- Team Building and Motivation
- Staff Training and Development
- Employee Management
- Budgeting and financial management
- Office Management
- Developing Policies and Procedures
- Microsoft Office Suite
- Payroll Control
- Stakeholder Management
- Business strategies
- Project Management
- Corrective Action Implementation
- Business Administration
- Human Resources
- Accounting Procedures
References
References available upon request.
Timeline
Performance Finance & Administration Manager
Jaire Pty Ltd
07.2018 - Current
Miller Logistics
07.2018 - 06.2019
Administration Manager
JLS Express Pty Ltd
09.2015 - 10.2018
Office Manager
St George Cranes
09.2012 - 09.2015
Accounts Receivable
Reddam House Ltd
09.2010 - 06.2012
Receptionist
Reddam House Ltd
06.2009 - 09.2010
NSW Distribution Coordinator
Chrisco Group Pty Ltd
10.2007 - 03.2009
Office Manager
Top Cut Foods Ltd
03.2005 - 10.2007
Site Administration Manager
Serco Sodexho Defence Services
03.2001 - 03.2005
Personal Assistant
Serco Sodexho Defence Services
09.2000 - 03.2001
Accommodation Administrator
Serco Sodexho Defence Services
12.1998 - 09.2000
Guest Relations
Saville Park Suites
05.1998 - 12.1999
Operations / Accounts
FCI AUSTRALIA LTD
04.1997 - 05.1998
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