Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Additionalinformation - Referees
Timeline
Generic

Serena Silver

Gunnedah,Australia

Summary

Hello my name is Serena Silver,

I am a proud Aboriginal woman who was born and raised in Gunnedah, NSW, with a strong commitment to community engagement and leadership. As a former school captain at Gunnedah Public School in my younger years and in my High school years i participanted in the Gunnedah Girls Academy, I have cultivated valuable leadership and interpersonal skills. I was elected many things throughout my school years e.g. Athletics, cross country and cultural dances. I hold a Certificate II in Hairdressing from Gunnedah TAFE and am currently studying my Cert IV in Community Services. I did do a school based traineeship through maxima at ANZ bank but did not get to finish it. These experiences reflect my dedication to professional development and my passion for diverse fields. My experience as a Care Service Employee at McLean Care Mackella has equipped me with essential skills in personal service, decision-making and infection control, enabling me to provide compassionate care and support to clients. I am known for my strong work ethic, enthusiasm and ability to embrace new challenges with confidence. I am committed to fostering positive environments for both clients and colleagues, ensuring excellence in all aspects of my work.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Care Service Employee

McLean Care Mackella
06.2021 - 09.2021
  • Made beds, swept floors and sanitized surfaces to support activities of daily living
  • Maintained clean and well-organized environment for client happiness and safety
  • Maintained daily living standards by assisting clients with daily personal hygiene - bathing, dressing and grooming
  • Tracked and reported clients' progress based on observations and conversations
  • Reported concerns to nurse supervisor to promote optimal care
  • Developed patient care plans with doctors and registered nurses
  • Participated in education activities to enhance and maintain professional and clinical skills
  • Aide by Infection Control Policies and Procedures of NSW Health Department
  • Documentation
  • Behavior management
  • Assisting with day-to-day activities
  • Observations

Maxima Traineeship

ANZ
08.2018 - 04.2019
  • Worked alongside senior team members to learn related job tasks and roles
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Met with team members to discuss client needs, responsibilities, set / accomplish goals and facilitate growth within workplace
  • Personal cash handling and counting large amounts of cash to make sure everything adds up
  • Helping customers in every way possible
  • Working individually and as a team
  • Making phone calls to customers / answering received calls from customer
  • Opening and closing branch with work colleagues
  • Checking broaches / paying customers

Sandwich Maker

Subway
06.2016 - 08.2018
  • Operated cash register, collected payments and provided accurate change
  • Handled money according to company policy
  • Closing and opening store
  • Cleaning store / top ups e.g
  • Food, drinks, coffee machine and checking dates on food
  • Serving customers and making conversation

Education

Cert II - Hairdressing

Gunnedah TAFE
Gunnedah

High School -

Gunnedah High School
Gunnedah
11.2019

Skills

  • Infection Prevention and Control
  • Care Planning
  • First Aid Certification
  • Working independently
  • Time efficient
  • Decision Making
  • Clear Communication
  • Personal Service
  • Caring Companionship
  • Documentation and Recordkeeping
  • Microsoft skills eg Word, Excel, Powerpoint

Certification

  • Cert II Hairdressing
  • First Aid Certificate
  • Currently studying Cert IV in Community Services

Personal Information

Date of Birth: 15/02/2002

Additionalinformation - Referees

  • Jackelyn Patrick, ANZ, 0400636007
  • Telisha Capezio, SUBWAY, 67427300
  • Darryl Crowley, 0431249878

Timeline

Care Service Employee

McLean Care Mackella
06.2021 - 09.2021

Maxima Traineeship

ANZ
08.2018 - 04.2019

Sandwich Maker

Subway
06.2016 - 08.2018

Cert II - Hairdressing

Gunnedah TAFE

High School -

Gunnedah High School
Serena Silver