Serena Spence

Reference: Simon Hartley 0410576140

.Originally employed in 2008 as a Section Waiter, then assumed managerial duties from 2012.

• Managed day-to-day FOH operations to ensure quality, upkeep of Becco standards, and consistency.
• Demonstrated leadership by keeping up with cleanliness and organisation and delegating tasks to employees.
• Passionate about training new staff and communicating the importance of consistency of service style.
• Implementing effective front of house management strategies.
• Oversaw daily financial transactions, including cash handling and deposits.
• When requried - Wine ordering, data entry, stock control, reservation management.
• Am still and always will be an efficient and personable Section Waiter.