Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Serena Xiong

Craigieburn,VIC

Summary

Committed and hardworking student with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers.

Creative problem-solver versed in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

5
5
years of professional experience

Work History

Farmer's Market Vendor

Salamanca Market
01.2019 - 04.2022
    • Handled cash, check and credit cards, processing transactions onsite for products and services.
    • Attracted customers and generated sales using promotional materials.
    • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
    • Established and maintained relationships with vendors to provide steady supply of products.
    • Reconciled inventory and customer orders regularly to monitor product availability.

Cashier

McDonald's Victoria
03.2023 - 01.2024
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Built strong relationships with customers and vendors through excellent customer service.

Cafe Barista

McDonald's Restaurant
09.2023 - 01.2024
    • Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
    • Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
    • Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
    • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
    • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
    • Cleaned counters, machines, utensils, and seating areas daily.

Education

Craigieburn Secondary College
Craigieburn, VIC

Skills

  • Cash Register Operation
  • Payment Processing
  • Product Recommendations
  • Customer Service
  • Customer Relations
  • Organization

Languages

English
Full Professional
Hmong
Professional Working

Timeline

Cafe Barista

McDonald's Restaurant
09.2023 - 01.2024

Cashier

McDonald's Victoria
03.2023 - 01.2024

Farmer's Market Vendor

Salamanca Market
01.2019 - 04.2022

Craigieburn Secondary College

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Serena Xiong