Serena Joanne Sage
East Ballina,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
11
11
years of professional experience
Work History
Correctional Officer
The Department Of Corrections
05.2022 - 01.2024
- Built solid relationships with staff and residents to keep institution safe and secure.
- Received and accounted for personal possessions and determined inmate work assignments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Documented inmate behaviour and activities in logbooks.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Prepared reports to document incidents and violations.
2IC Manager
Everglade Kidz Club NZ
02.2013 - 06.2022
- Staff ratios to be maintained as keeping children safe and until parents/caregivers pick them up
- Ensuring children can build positive relationships in a safe environment.
- Onboarded new employees with training and new hire documentation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Teacher Aide
Roscommon Primary School
03.2017 - 02.2020
- Assisting care for a child that has autism in support of his ORS funding in the three years before going to intermediate
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Developed and implemented classroom routines to address varying student needs.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Gymnastics Coach
Gym City
10.2014 - 03.2017
- Teaching fun recreational gymnastics classes for pre school & primary aged children.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Retail Assistant
Kmart
04.2014 - 12.2014
- Assisting with customer support and ensuring the store is tidy in all areas with stock refilled for customers.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Resolved customer complaints professionally, maintaining a positive brand image.
Education
Graduate Certificate - Corrections
Department of Corrections
Auckland, NZ11.2022
Certificate I - Education of Individuals With Multiple Disabilities
Ministry Of Education
Auckland, NZ07.2020
Certificate III - Study And Career Preparation
Manukau Institute of Technology
Auckland, NZ06.2020
Certificate I - Education of Individuals With Autism
Ministry of Health
Auckland, NZ08.2017
Graduate Certificate -
Tangaroa College
Auckland, NZ12.2011
Skills
- Safety and security enforcement
- Integrity Maintenance
- Initiative to help others
- Teamwork and Collaboration
- Cultural Awareness
- Calm Under Pressure
- Multitasking
- Patience and Persistence
- Positive Learning Environment
References
- Brenda Smith, Everglade Kidz Club NZ, admin@kidzclub.co.nz, 0272855326.
- Sinapi Hanipale, The Department of Corrections, Sinapi.latapu@hotmail.co.nz, 021 746 274.
- Emma Fainu, Te Puke Primary School, emmafainu.78@gmail.com, 0223517607.
- Ray Sa’u, Electoral Commission, ray4rapture@gmail.com, 0223679715.
Hobbies and Interests
- Spending time with family and friends
- Spending time with my dog and taking him to the dog park.
- I enjoy doing CrossFit as a hobbie.
- I am always interested in trying new things & stepping out of my comfort zone.
Timeline
Correctional Officer
The Department Of Corrections
05.2022 - 01.2024
Teacher Aide
Roscommon Primary School
03.2017 - 02.2020
Gymnastics Coach
Gym City
10.2014 - 03.2017
Retail Assistant
Kmart
04.2014 - 12.2014
2IC Manager
Everglade Kidz Club NZ
02.2013 - 06.2022
Graduate Certificate - Corrections
Department of Corrections
Certificate I - Education of Individuals With Multiple Disabilities
Ministry Of Education
Certificate III - Study And Career Preparation
Manukau Institute of Technology
Certificate I - Education of Individuals With Autism
Ministry of Health
Graduate Certificate -
Tangaroa College
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