Summary
Overview
Work History
Education
Skills
CPI training
Languages
Timeline
Generic

Serene Lababidi

Birrong

Summary

Professional with strong background in support services, ensuring efficient operations and excellent client satisfaction. Skilled in problem-solving, communication, and resource management, consistently driving team collaboration and achieving objectives. Adaptable and reliable in dynamic environments, well-versed in administrative tasks, technical troubleshooting, and customer service.


Overview

6
6
years of professional experience

Work History

Cashier

McDonalds
01.2019 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Retail Worker

Supa IGA
01.2020 - 01.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Fast Food Worker

McDonalds
01.2021 - 01.2022
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.

Hairstylist

Hair X Studio
01.2022 - 03.2023
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.

Support Worker

Kinder Souls
07.2023 - 02.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.

Employment Support Officer

JobsRUs
02.2024 - Current
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.

Education

High School Diploma -

Sir Joseph Banks High School
Revesby, NSW
09-2022

Certificate III - Individual Support (Ageing and disability)

Bankstown Tafe
06-2024

Skills

  • Health and safety awareness
  • Confidentiality and privacy
  • Active listening
  • Organisational skills
  • Scheduling
  • Problem-solving skills
  • Customer support
  • Verbal and written communication
  • Effective communication
  • Friendly, positive attitude
  • Flexible and adaptable
  • Problem-solving

CPI training

This focuses on de-escalation and crisis prevention techniques to create a safer environment for both staff and individuals in care.

Languages

Arabic
Limited Working

Timeline

Employment Support Officer

JobsRUs
02.2024 - Current

Support Worker

Kinder Souls
07.2023 - 02.2024

Hairstylist

Hair X Studio
01.2022 - 03.2023

Fast Food Worker

McDonalds
01.2021 - 01.2022

Retail Worker

Supa IGA
01.2020 - 01.2021

Cashier

McDonalds
01.2019 - 01.2020

High School Diploma -

Sir Joseph Banks High School

Certificate III - Individual Support (Ageing and disability)

Bankstown Tafe

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Serene Lababidi