Summary
Overview
Work History
Education
Skills
Timeline
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Serenity Kahurangi

St Albans,Australia

Summary

I am versatile and energetic, with a proven understanding in the warehousing industry and customer service excellence, notably at multiple retailing businesses. Skilled in heavy lifting and multitasking, I excel in fast-paced environments, ensuring safety and efficiency. Demonstrated ability to uplift team morale and productivity, with a knack for precise labeling and inventory management. I work well independently and as part of a team. I am useful with my strengths and will always be strong minded in anything I do. And I've always been inspired to excel at what I do. I'm proud of the work I do and find fulfillment in staying active and finishing projects on schedule. If given the chance, I will be more then happy to truly try and make a difference in the workplace with my current skill set, while learning new things along the way.

Overview

6
6
years of professional experience

Work History

Retail Assistant

Best & Less
02.2025 - Current
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Handled customer inquiries, complaints, and returns efficiently.
  • Operated cash registers efficiently during peak hours of business.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.

Retail Assistant

Typo
10.2024 - 01.2025
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change, to make sure the company kept an organized and balanced workflow with no conflict.

Retail Assistant

Ghanda
10.2023 - 12.2024
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Organized storeroom items neatly on shelves according to size, color or type of item.
  • Provided excellent customer service by attending to customer needs in a timely manner.

Voice Picker

Zoom Recruitment
01.2024 - 06.2024
  • Utilized a headset and hand-held device to receive instructions from the Warehouse Management System.
  • Provided assistance unloading incoming shipments when needed.
  • Maintained detailed records related to daily activities including number of orders processed, errors found.
  • Participated in team meetings and completed tasks assigned by supervisor on time.
  • Ability to use RF SCANNER

Crew Member

Red Rooster
07.2023 - 11.2023
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Retail Assistant

Vinnies
05.2022 - 02.2023
  • Handled customer inquiries, complaints, and returns efficiently.
  • Processed payments using cash register, credit card machine and POS system.
  • Kept up-to-date knowledge of all products available in the store.

Pick Packer

Yzee precast plastic solution pty ltd
07.2019 - 01.2021
  • Maintained a clean and organized work area throughout the shift.
  • Concrete Mixing & Formulation – Proficient in preparing, mixing, and pouring concrete to meet strength and durability specifications.

Education

Staughton College

Skills

  • Able to undertake several various tasks under pressure, while remaining good-humored
  • Able to organize and prepare myself for the worst in any situation
  • Encouraged worker, and will always show up to work with 110% energy
  • Labeling accuracy
  • Heavy lifting
  • Excellence at multitasking
  • No matter the situation, I will always ensure everyone's safety comes first
  • Independant Worker

Timeline

Retail Assistant

Best & Less
02.2025 - Current

Retail Assistant

Typo
10.2024 - 01.2025

Voice Picker

Zoom Recruitment
01.2024 - 06.2024

Retail Assistant

Ghanda
10.2023 - 12.2024

Crew Member

Red Rooster
07.2023 - 11.2023

Retail Assistant

Vinnies
05.2022 - 02.2023

Pick Packer

Yzee precast plastic solution pty ltd
07.2019 - 01.2021

Staughton College
Serenity Kahurangi