Summary
Overview
Work History
Education
Skills
Timeline
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Serenity Keenes

Rutherglen,VIC

Summary

Having a passion for wanting the help the vulnerable within the community. Although i have no proper experience with working in Aged Care, Individual Support or Disability and only have experience through gaining connections and helping them whilst being a cashier at a retail supermarket, I am determined to gain experience in that work field as I am completing my Cert III in Individual Support and Disability in 2024 through TAFE NSW. I am a hard working and passionate worker with strong communication skills and a love for helping the vulnerable through any situation whether it be taking care of them within their own home, taking them to appointments and shopping or just keeping them company and giving them daily support

Overview

3
3
years of professional experience

Work History

Cashier

Rutherglen IGA
02.2021 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Built relationships with customers of all different ages groups
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers find what they were searching for in all departments of the store, E.G; fresh produce, dairy and freezer, liquor, health and pantry.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Used POS system to enter orders, process payments and issue receipts.
  • Welcomed customers and helped determine their needs.

Package and Bottling

Buller Wines
12.2023 - Current
  • Worked effectively in fast-paced environments.
  • Checking that bottles will go through the machine correctly and changing width and height of machine parts if required.
  • Push bottles through machines ensuring that bottles are going through properly and efficiently stopping machines when an error occurred.
  • Checking that machines were effectively putting labels onto bottles properly and when noticing that a label has not been put onto the bottle properly, removing the bottle and relabeling it whilst checking that no other bottles have done the same thing.
  • Work efficiently in a team to encourage a safe, productive and efficient environment
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.

Dish Hand

Taste
09.2020 - 12.2020
    • Demonstrated consistent punctuality and reliability, contributing to overall team success..
    • Actively communicated with kitchen staff regarding any issues or concerns related to dishwashing operations.
    • Followed supervisor instructions to complete tasks on time.
    • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
    • Demonstrated a strong work ethic and commitment to excellence, contributing to the restaurant''s success and positive reputation.
    • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
    • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
    • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Certificate III - Individual Support And Disability

TAFE New South Wales
Albury, NSW
02.2025

High School Diploma -

Rutherglen High School
Rutherglen, VIC
11.2023

Skills

    • Sanitation Procedures
    • Household chores
    • Team Leadership
    • Complex Problem-Solving
    • Relationship Building
      • Google Drive
      • Analytical and Critical Thinking
      • Multitasking Abilities
      • Flexible Schedule
      • Clear Communication

Timeline

Package and Bottling

Buller Wines
12.2023 - Current

Cashier

Rutherglen IGA
02.2021 - Current

Dish Hand

Taste
09.2020 - 12.2020

Certificate III - Individual Support And Disability

TAFE New South Wales

High School Diploma -

Rutherglen High School

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Serenity Keenes