Sergey Matronkin
Plympton,Australia
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
40
40
years of professional experience
Work History
End User Support Analyst
Datacom Systems
03.2024 - Current
- Desktop and helpdesk support, LAN and WAN networking and communications
- Installing and servicing desktops, laptops, printers and network devices
- Installing, maintaining and servicing the SOE and supporting applications
- Use of Active Directory, SCCM, remote tools etc.
ICT Support Officer
UNISYS (Government Contractor)
07.2014 - 03.2024
- Desktop and helpdesk support, LAN and WAN networking and communications
- Installing and servicing desktops, laptops, printers and network devices
- Installing, maintaining and servicing the SOE and supporting applications
- Use of Active Directory, SCCM, remote tools etc
- Network administration and configuration
- Local and virtual desktop operating system environments.
IT Support Officer
Logi-Tech (Unisys contractor)
08.2011 - 07.2014
- Computer troubleshooting (hardware and software) and repairs
- Printers and peripherals troubleshooting and repair
- Network installation, configuration and administration
- Virus removal and PC security
- Desktop operating systems (Microsoft Windows XP/Vista/7/8).
Technical Officer
Australia Post
05.2011 - 08.2011
- Participating in IT rollout project
- Installing and maintaining laptop and desktop PCs (Acer, Asus, HP), peripheral devices (printers, POS equipment, monitors)
- Using remote tools, SCCM, Symantec Ghost and Anti-Virus
- Networking computerised products for customers.
Technical Consultant
BBC Digital
04.2010 - 04.2011
- Installing and maintaining computerised photocopier systems Canon, Panasonic, Lexmark and image managing applications
- Installing and maintaining laptop and desktop PCs (Dell, Asus, HP), peripheral devices (printers, scanners, monitors)
- Using Symantec Ghost and Anti-Virus
- Networking computerised products for customers.
Service Desk Analyst
EDS / HP Australia
06.2009 - 04.2010
- Helpdesk support and networking of computer systems using Active Directory, call logging system (Remedy), phone and e-mail managing system (Avaya), remote tools as DameWare, SCCM, Terminal Server, Remote Desktop, Citrix etc
- Configuring desktop PCs, peripheral devices and software applications (Microsoft, HP etc) and network systems (Windows 7, Vista, XP).
Technical Consultant
Unisys Australia
03.2009 - 06.2009
- Setting up the operating systems (Windows XP, Vista, 2000) and software applications
- Installing and maintaining desktop PCs, peripheral devices (printers, disk drives, monitors, keyboards etc)
- Maintaining and upgrading the network systems.
Technical Support Officer
Pacific Communications
02.2007 - 02.2009
- Helpdesk support and networking of company's computerised products
- Installing and repairing components of security systems
- Setting up and recovering the operating systems and software applications.
Technical Consultant
Fujitsu Australia
01.2006 - 02.2007
- Setting up the operating systems and software applications
- Installing and servicing desktop and laptop PCs, peripheral devices and software applications
- Maintaining and upgrading the network systems, servers and POS terminals.
Technical Consultant
Canon Australia
01.2004 - 10.2005
- Installing and maintaining computerised photocopier systems and software applications
- Networking company’s computerised products for customers
- Advising and consulting customers on usage and upgrade of equipment.
Project Officer
Flinders University of SA
06.2002 - 12.2003
- Installing, configuring and maintaining computers, peripherals and operating systems
- Developing and maintaining the robotics and control systems
- Developing scientific data acquisition systems for experiments and research.
IT Support Specialist
Dilithium Networks Pty Ltd
05.2001 - 04.2002
- Participation in LAN maintenance and Help Desk Support
- Installing and maintaining computers, peripherals, operating systems and software.
IT Support Officer
Practel International Ltd
08.1999 - 01.2001
- Maintaining and upgrading the local area network, servers and computing equipment
- Implementation and installation of a surveillance camera and broadcasting systems.
Computer Support Officer
Gomel Polytechnic University
01.1992 - 01.1998
- Maintaining the computer pool rooms and multimedia services
- Maintaining and upgrading the local area network.
Computer Specialist
Computer Service Company “IT Service”
01.1985 - 01.1992
Education
Bachelor in Control Systems -
Moscow University of Mining, Russia
06.1984
Skills
- Desktop and Helpdesk support
- LAN and WAN networking and communications
- Knowledge of local and virtual desktop operating system environments
- Installation and maintenance of computers, printers, video/audio equipment, surveillance and network-based systems
- Set up of the operating systems and software applications
- Knowledge of Active Directory, SCCM, call logging systems and remote tools
- Microsoft Office and computer programming skills
- Good communication and interpersonal skills
- Flexibility and ability to work unsupervised
- Good self-motivation and initiative
- Accuracy and attention to details
Securityclearance
Top Secret NV2
Personal Information
Citizenship: Australian Citizen
Timeline
End User Support Analyst
Datacom Systems
03.2024 - Current
ICT Support Officer
UNISYS (Government Contractor)
07.2014 - 03.2024
IT Support Officer
Logi-Tech (Unisys contractor)
08.2011 - 07.2014
Technical Officer
Australia Post
05.2011 - 08.2011
Technical Consultant
BBC Digital
04.2010 - 04.2011
Service Desk Analyst
EDS / HP Australia
06.2009 - 04.2010
Technical Consultant
Unisys Australia
03.2009 - 06.2009
Technical Support Officer
Pacific Communications
02.2007 - 02.2009
Technical Consultant
Fujitsu Australia
01.2006 - 02.2007
Technical Consultant
Canon Australia
01.2004 - 10.2005
Project Officer
Flinders University of SA
06.2002 - 12.2003
IT Support Specialist
Dilithium Networks Pty Ltd
05.2001 - 04.2002
IT Support Officer
Practel International Ltd
08.1999 - 01.2001
Computer Support Officer
Gomel Polytechnic University
01.1992 - 01.1998
Computer Specialist
Computer Service Company “IT Service”
01.1985 - 01.1992
Bachelor in Control Systems -
Moscow University of Mining, Russia
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