Sergio Aguilar
Homebush,NSW
Summary
Operations Manager with 5 years of experience in cleaning services management. Skilled in operational planning, client relationship management and team supervision. Ensuring service quality, optimizing costs, and maintaining customer satisfaction in a competitive industry. Experienced Operations Manager with 5 years of expertise in managing leather production processes optimizing supply chain operations, and leading cross-functional teams. Proven track record in ensuring production efficiency, quality assurance, and meeting client expectations in a fast-paced manufacturing environment.
Knowledgeable Operation Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
12
12
years of professional experience
Work History
Operations Manager - Cleaning NSW
Synergy Assets Services
04.2023 - Current
- Conduct site inspections to ensure high standards
- Working with Account Manager to rectify any complaints or customer issues and close off complaints with client
- Recruiting, trailing and training new staff
- Ongoing training and mentoring of existing staff to ensure they are working well, happy doing what they are doing and well supported
- Reviewing site updating scopes to make them site-specific and relevant
- Ensuring each site has consumables order each month and correct equipment/materials, uniforms
- Communicate with clients to address needs and concerns
- Setting up and starting new sites
- Assisting management with pricing and scoping specialist work and new sites, providing new sales leads to management to explore
- Scheduling of staff and rostering
- Handle operational issues and emergencies
- Payroll
Account / Operation manager
Destino Cleaning
01.2020 - 03.2023
- Managing client relationships and contracts
- Planning and coordinating cleaning schedules
- Supervising teams to ensure quality standards
- Budgeting management
- Recruiting, training, and performance management
- Ensuring compliance WHS
- Troubleshooting issues and maintaining client satisfaction
Cleaning Construction Supervisor
Sydney Wide Cleaning
06.2018 - 12.2019
- Assigning duties and schedules
- Inspecting cleanliness and hygiene
- Training and supporting staff
- Ordering supplies and maintaining equipment
- Ensuring health and safety compliance
Operations Manager
S&H Leather
01.2013 - 02.2018
- Leather manufacturing processes
- Production planning and scheduling
- Quality assurance and compliance
- Supply chain and inventory management
- Team leadership and performance management
- Budgeting and cost control
- Health and safety regulations
- Client relationship management
Education
Certificate III in Advanced English for Further Study -
TAFE
01.2024
Accredited Auditing Professional (AAP) -
ISSA Oceania & Asia-Pacific
01.2024
Diploma of Leadership and Management -
SBTA
01.2021
Certificate III in Business -
SBTA
01.2019
Bachelor of Industrial Engineering -
Pontifical Javierian University
01.2012
Skills
- Strategic planning
- Operations management
- Problem-solving
- Result driven
- Team player
- Team leadership
Languages
English
Spanish
Personal Information
Residency: Permanent Resident
Timeline
Operations Manager - Cleaning NSW
Synergy Assets Services
04.2023 - Current
Account / Operation manager
Destino Cleaning
01.2020 - 03.2023
Cleaning Construction Supervisor
Sydney Wide Cleaning
06.2018 - 12.2019
Operations Manager
S&H Leather
01.2013 - 02.2018
Accredited Auditing Professional (AAP) -
ISSA Oceania & Asia-Pacific
Diploma of Leadership and Management -
SBTA
Certificate III in Business -
SBTA
Bachelor of Industrial Engineering -
Pontifical Javierian University
Certificate III in Advanced English for Further Study -
TAFE
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