Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sergio Lollini

Melbourne ,Vic

Summary

Dynamic Manager Director at Tuscany Cafe with a proven track record in enhancing customer satisfaction and driving revenue growth. Skilled in conflict resolution and staff training, I successfully implemented promotional strategies that increased occupancy rates. Adept at equipment maintenance and fostering team leadership, I ensure high-quality service in fast-paced environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager Director

Tuscany Cafe
Melbourne , Victoria
08.2018 - 12.2024
  • Checked on customers regularly to ensure satisfaction with meals and services.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Implemented promotional strategies to increase occupancy rates and maximize revenue.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
  • Supervisor, waitstaff, baristas, and coffee makers.
  • Adhered to company policies regarding proper handling of money.
  • Resolved customer complaints in a polite and timely manner.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Ordered and received supplies to restock beverage items.
  • Performed regular maintenance tasks on brewing equipment or blenders.

Cafeteria Manager

Pellegrini's Espresso Bar
Melbourne , VIC
12.2010 - 05.2018
  • Processed payments from customers using various payment methods such as cash or credit cards.
  • Assisted in recruiting, hiring and training new personnel for the cafeteria staff.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Oversaw hospital food production and serving, maintained food at correct temperatures, quality and appearance and executed proper portion control and patient-specific dietary restrictions.
  • Trained and supervised cafeteria staff on proper food handling techniques, safety procedures and customer service standards.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Described menu items to customers and suggested appealing products.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.

Education

High School Diploma -

Dante Alighieri
Italy

Skills

  • Customer service
  • Cash handling
  • Equipment maintenance
  • Conflict resolution
  • Staff training and development
  • Staff development
  • Customer relationship management (CRM)
  • Team leadership
  • Employee training
  • Food safety
  • Inventory management

Languages

English
Full Professional
Italian
Native/ Bilingual

Certification

Driving license

RSA certificate

PRSA certificate

Handling food certificates

First Aid certification

Timeline

Manager Director

Tuscany Cafe
08.2018 - 12.2024

Cafeteria Manager

Pellegrini's Espresso Bar
12.2010 - 05.2018

High School Diploma -

Dante Alighieri

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Sergio Lollini