Sergio Massoni
Lilyfield
Summary
Proven leader in operations management with a track record of enhancing performance outcomes and accountability at Louis Vuitton - LVMH. Skilled in logistics management and team leadership, successfully drove large-scale initiatives and improved client satisfaction. Demonstrated expertise in problem-solving and operations, achieving significant improvements in supply chain efficiency and employee engagement.
Overview
7
7
years of professional experience
Work History
Operation Manager
Louis Vuitton - LVMH
09.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Senior Operation Manager
Louis Vuitton - LVMH
01.2021 - 09.2022
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
Senior Client Advisor
Louis Vuitton - LVMH
06.2017 - 01.2021
- Delivered timely reports on portfolio performance, keeping clients informed about progress toward their goals.
- Worked closely with portfolio managers to ensure alignment between individual client strategies and broader firm investment objectives.
- Mentored junior advisors, fostering professional growth and contributing to team success.
- Enhanced client satisfaction by providing tailored financial advice and wealth management strategies.
Education
STRATHFIELD COLLEGE
SYDNEY 2016
STRATHFIELD COLLEGE
SYDNEY 2015
STRATHFIELD COLLEGE
SYDNEY 2014
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Planning and Implementation
- Logistics Management
Languages
Italian
Native or Bilingual
English
Full Professional
Timeline
Operation Manager
Louis Vuitton - LVMH
09.2022 - Current
Senior Operation Manager
Louis Vuitton - LVMH
01.2021 - 09.2022
Senior Client Advisor
Louis Vuitton - LVMH
06.2017 - 01.2021
STRATHFIELD COLLEGE
STRATHFIELD COLLEGE
STRATHFIELD COLLEGE
Similar Profiles
BARBARA CARDOSOBARBARA CARDOSO
Expert Client Advisor at Louis Vuitton - LVMHExpert Client Advisor at Louis Vuitton - LVMH
Angel GuzmanAngel Guzman
Client Advisor at Louis Vuitton - LVMHClient Advisor at Louis Vuitton - LVMH
Aaron ChanAaron Chan
Client Advisor at Louis Vuitton - LVMHClient Advisor at Louis Vuitton - LVMH
Carolina PadillaCarolina Padilla
Operations Associate at Louis Vuitton - LVMHOperations Associate at Louis Vuitton - LVMH
Muriel GonzalezMuriel Gonzalez
Montessori Primary Teacher at Inner Sydney Montessori SchoolMontessori Primary Teacher at Inner Sydney Montessori School