Sergio Pérez Lozano

Sydney,NSW

Summary

At FOJENET, an adept IT Technician enhanced system reliability by upgrading network components and resolving connectivity issues, achieving rapid issue resolution. Skilled in desktop technical support and fostering user proficiency through effective training, I significantly improved network efficiency and provided exemplary remote support, minimizing the need for onsite visits.

Overview

year of professional experience

Work History

IT Technician

FOJENET

07.2023 - 08.2024

Upgraded network components using industry-standard software, enhancing overall system reliability.
Diagnosed network connectivity issues to improve system uptime for internal users.
Trained employees on new software tools, improving overall user proficiency for daily tasks.
Analyzed system errors using diagnostic tools, achieving rapid issue resolution for enterprise applications.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Maintained office PCs, networks and mobile devices.
Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
Improved network efficiency by optimizing configurations and implementing necessary updates.

Education

High School Diploma -

IES TIERNO GALVAN

MADRID, SPAIN

06-2019

MEDIUM GRADE - IT

IES VILLAVERDE

MADRID, SPAIN

06-2024

Skills

Desktop technical support
Hardware installation
Technical support

Software configuration
Remote support

Languages

Spanish

Native or Bilingual

English

Professional Working

German

Elementary

Timeline